Take One For the Team

Waveren, Sanne van; Carter, Elizabeth; Leite, Iolanda

doi:10.1145/3308532.3329475

Cited by 22 publications

(2 citation statements)

References 26 publications

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“…Thus, to encounter robots that come too close, drop items or stop suddenly starts to close the gap between fiction and reality. These kinds of failures -if mitigated by explanation or recovery procedureshave the potential to make the robot a little more relatable and human-like [9,10,11,12,13,14]. However, studying failures in human-robot interaction requires producing potentially difficult or uncomfortable interactions in which robots fail to behave as expected may seem counterintuitive and unethical.…”

Section: Workhop Overviewmentioning

confidence: 99%

The Imperfectly Relatable Robot

Harrison

Perugia

Correia

et al. 2023

Companion of the 2023 ACM/IEEE International Conference on Human-Robot Interaction

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Section: Workhop Overviewmentioning

confidence: 99%

The Imperfectly Relatable Robot

Harrison

Perugia

Correia

et al. 2023

Companion of the 2023 ACM/IEEE International Conference on Human-Robot Interaction

Self Cite

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“…There have been mixed findings related to how people rate robots when they make a mistake. In one study, participants rated the robots similarly in terms of warmth and competence across failure conditions (van Waveren et al, 2019). Lee et al (2010) found that when a robot made a mistake, people reported lower service and robot ratings.…”

mentioning

confidence: 99%

First Time Use of an Autonomous Food Delivery Robot: Effects of Affect and Delivery Scenarios

Malcein,

Lee

2023

Proceedings of the Human Factors and Ergonomics Society Annual

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The objective of the study was to examine the effect of users’ emotions and delivery outcomes from sidewalk autonomous delivery robots on user experience and perception of the robots. Participants’ emotions were induced by specific clips from movies and were measured by a self-report emotion scale. Two delivery scenarios were designed to mimic two extreme delivery outcomes where the delivered food was either on time and as expected or late and not as expected. Results showed that delivery outcomes led to significantly different user experiences, whereas the induced emotions did not. In line with prior research, the current study suggests that the quality of the food delivery service is more important than user emotions in prompting users to want to use the service again and rating the robots more favorably.

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