Tailoring as Collaboration: The Mediating Role of Multiple Representations and Application Units

Mørch, Anders I.; Mehandjiev, Nikolay

doi:10.1023/a:1008713826637

Cited by 74 publications

(49 citation statements)

References 19 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…It investigates topics such as collaborative development by groups of end-users (Letondal, 2001;Mørch and Mehandjiev, 2000), privacy issues, and repositories for sharing artifacts among end-users (Kahler 2001;Wulf 1999). This research also includes recommending and awareness mechanisms for finding suitable EUD expertise as well as reusable artifacts.…”

Section: Extended Annotation or Parameterizationmentioning

confidence: 99%

End-User Development: An Emerging Paradigm

Lieberman¹,

Paternò

Klann

et al.

Human-Computer Interaction Series

419

270

View full text Add to dashboard Cite

Abstract. We think that over the next few years, the goal of interactive systems and services will evolve from just making systems easy to use (even though that goal has not yet been completely achieved) to making systems that are easy to develop by end users. By now, most people have become familiar with the basic functionality and interfaces of computers, but they are not able to manage any programming language. Therefore, they cannot develop new applications or modify current ones according to their needs.In order to address such challenges it is necessary a new paradigm, based on a multidisciplinary approach involving several types of expertise, such as software engineering, human-computer interaction, CSCW, which are now rather fragmented and with little interaction. The resulting methods and tools can provide results useful across many application domains, such as ERP, multi-device services (accessible through both mobile and stationary devices), and professional applications.Key words. tailorability, end user programming, flexibility, usabilityWe think that over the next few years, the goal of human-computer interaction (HCI) will evolve from just making systems easy to use (even though that goal has not yet been completely achieved) to making systems that are easy to develop. By now, most people have become familiar with the basic functionality and interfaces of computers. However, developing new or modified applications that effectively support users' goals still requires considerable expertise in programming that cannot be expected from most people. Thus, one fundamental challenge for the coming years is to develop environments that allow users who do not have background in programming to develop or modify their own applications, with the ultimate aim of empowering people to flexibly employ advanced information and communication technologies.Current trends in professional life, education, and also in leisure time are characterized by increasing change and diversity: changing work and business practices, individual qualifications and preferences, or changes in the dynamic environments in which organizations and individuals act. The diversity concerns people with different skills, knowledge, cultural background, and cognitive or physiological abilities, as well Henry Lieberman et al. (eds.), End User Development, 1-8. C 2006 Springer.

show abstract

Section: Extended Annotation or Parameterizationmentioning

confidence: 99%

End-User Development: An Emerging Paradigm

Lieberman¹,

Paternò

Klann

et al.

Human-Computer Interaction Series

419

270

View full text Add to dashboard Cite

show abstract

“…At one end of this spectrum, the users have to enter the world of the software professionals in order to participate, such as in rapid prototyping (Grønbaek, 1989). At the other end, the software professionals have to enter the user world to participate, such as in ethnographic studies observing what people do in their work contexts (Suchman and Trigg, 1991;Blomberg et al, 2003), and how they tailor software during use (Henderson and Kyng, 1991;MacLean et al, 1990;Mørch and Mehandjiev, 2003). In addition, Muller (2003) describes hybrid participatory practices in between these extremes, constituting the "third space" of participatory design.…”

Section: Where Users Are (Or Should Be) Involvedmentioning

confidence: 99%

“…For example, End-user Development research emphasizes the need for different representations of an artifact in the development process (Mørch and Mehandjiev, 2003), such as source code for technicians, UML models for advanced users, and screenshots or informal graphical representations for end-users.…”

Section: Its Purpose Requirements and Designmentioning

confidence: 99%

Fostering Continuous User Participation by Embedding a Communication Support Tool in User Interfaces

Yetim¹,

Draxler²,

Stevens³

et al. 2012

THCI

View full text Add to dashboard Cite

This paper critically reviews previous IS literature on user participation and argues that the literature is mainly empirically or normatively oriented and lacks design research on developing system prototypes in order to foster continuous user participation. It then contributes to the current research by introducing a system prototype, a communication tool that enables users to participate while using their application systems in their work contexts. The prototype provides different communication channels for supporting user-designer communications and knowledge sharing among users with respect to application usage. When integrated in the interface of an application system, the tool can help to adapt and redesign the application. The initial evaluation of the communication tool within the context of an application system indicates its usefulness and usability.

show abstract

“…Tailoring www.elsevier.com/locate/intcom when a device, task or even an organization is modified during use to act in a way that may not have been envisaged when it was originally conceived by the designers (Cook and Woods, 1996;Mørch and Mehandjiev, 2000;Obradovich and Woods, 1996;Rendell, 2003). Tailoring may be performed to achieve a goal that the original design did not fully support or modify an existing device, task or organization to support a goal that was not originally anticipated.…”

Section: Introductionmentioning

confidence: 99%

“…In the interactive systems design community there is an increasing emphasis on developing systems that can provide tailoring flexibility to appeal to a greater range of end-users. Much of the prior work on tailoring has focused on designing environments that encourage end-user tailoring (Mørch and Mehandjiev, 2000). Using the anaesthesia domain, we examine the factors promoting and limiting tailoring and advocate that examples of tailoring can be used to guide revolutionary display design rather than systems tailoring design.…”

Section: Introductionmentioning

confidence: 99%

Tailoring reveals information requirements: the case of anaesthesia alarms

Watson

Sanderson

Russell

2004

Interacting with Computers

View full text Add to dashboard Cite

We discuss the phenomenon of system tailoring in the context of data from an observational study of anaesthesia. We found that anaesthetists tailor their monitoring equipment so that the auditory alarms are more informative. However, the occurrence of tailoring by anaesthetists in the operating theatre was infrequent, even though the flexibility to tailor exists on many of the patient monitoring systems used in the study. We present an influence diagram to explain how alarm tailoring can increase situation awareness in the operating theatre but why factors inhibiting tailoring prevent widespread use. Extending the influence diagram, we discuss ways that more informative displays could achieve the results sought by anaesthetists when they tailor their alarm systems. In particular, we argue that we should improve our designs rather than simply provide more flexible tailoring systems, because users often find tailoring a complex task. We conclude that properly designed auditory displays may benefit anaesthetists in achieving greater patient situation awareness and that designers should consider carefully how factors promoting and inhibiting tailoring will affect the end-users' likelihood of conducting tailoring. q

show abstract

Tailoring as Collaboration: The Mediating Role of Multiple Representations and Application Units

Cited by 74 publications

References 19 publications

End-User Development: An Emerging Paradigm

End-User Development: An Emerging Paradigm

Fostering Continuous User Participation by Embedding a Communication Support Tool in User Interfaces

Tailoring reveals information requirements: the case of anaesthesia alarms

Contact Info

Product

Resources

About