Tacit Knowledge and Practical Intelligence: Understanding the Lessons of Experience

Hedlund, Jennifer; Antonakis, John; Sternberg, Robert J.

doi:10.1037/e500382012-001

Cited by 11 publications

(20 citation statements)

References 32 publications

(60 reference statements)

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“…An expert panel of four evaluators, each with graduate degrees and considerable experience in IT and management of software outsourcing projects, evaluated these responses (this is consistent with the approach used in Hedlund et al 2002 andJoseph et al 2010). The experts evaluated each response on a scale of 1-7, ranging from 1 (extremely poor response) to 4 (average response) to 7 (extremely good response).…”

Section: Methodology Research Settingmentioning

confidence: 91%

Project Managers' Practical Intelligence and Project Performance in Software Offshore Outsourcing: A Field Study

Langer

Slaughter

Mukhopadhyay

2014

Information Systems Research

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Full terms and conditions of use: http://pubsonline.informs.org/page/terms-and-conditionsThis article may be used only for the purposes of research, teaching, and/or private study. Commercial use or systematic downloading (by robots or other automatic processes) is prohibited without explicit Publisher approval, unless otherwise noted. For more information, contact permissions@informs.org.The Publisher does not warrant or guarantee the article's accuracy, completeness, merchantability, fitness for a particular purpose, or non-infringement. Descriptions of, or references to, products or publications, or inclusion of an advertisement in this article, neither constitutes nor implies a guarantee, endorsement, or support of claims made of that product, publication, or service. Copyright © 2014, INFORMS Please scroll down for article-it is on subsequent pagesINFORMS is the largest professional society in the world for professionals in the fields of operations research, management science, and analytics. For more information on INFORMS, its publications, membership, or meetings visit http://www.informs.org T his study examines the role of project managers' (PM) practical intelligence (PI) in the performance of software offshore outsourcing projects. Based on the extant literature, we conceptualize PI for PMs as their capability to resolve project related work problems, given their long-range and short-range goals; PI is targeted at resolving unexpected and difficult situations, which often cannot be resolved using established processes and frameworks. We then draw on the information processing literature to argue that software offshore outsourcing projects are prone to severe information constraints that lead to unforeseen critical incidents that must be resolved adequately for the projects to succeed. We posit that PMs can use PI to effectively address and resolve such incidents, and therefore the level of PMs' PI positively affects project performance. We further theorize that project complexity and familiarity contribute to its information constraints and the likelihood of critical incidents in a project, thereby moderating the relationship between PMs' PI and project performance. Information Systems ResearchTo evaluate our hypotheses, we analyze longitudinal data collected in an in-depth field study of a leading software vendor organization in India. Our data include project and personnel level archival data on 530 projects completed by 209 PMs. We employ the critical incidents methodology to assess the PI of the PMs who led these projects. Our findings indicate that PMs' PI has a significant and positive impact on project performance. Further, projects with higher complexity or lower familiarity benefit even more from PMs' PI. Our study extends the literatures on project management and outsourcing by conceptualizing and measuring PMs' PI, by theorizing its relationship with project performance, and by positing how that relationship is moderated by project complexity and familiarity. Our study provides unique empir...

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Section: Methodology Research Settingmentioning

confidence: 91%

Project Managers' Practical Intelligence and Project Performance in Software Offshore Outsourcing: A Field Study

Langer

Slaughter

Mukhopadhyay

2014

Information Systems Research

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“…Practical intelligence is different from general or academic intelligence and is viewed as developing expertise (Sternberg & Kaufman, 1998) and tacit knowledge its manifest indicator . It enables people to recognize useful information and acquire and assimilate that information into one's mental structure to determine adaptive solutions to ill-defined problems (Hedlund, Antonakis, & Sternberg, 2002). One might think of explicit knowledge as the codified consensus opinions and tacit knowledge of past experts and modern tacit knowledge as the basis for the renewal of explicit knowledge which is a continuing process that takes advantage of growing expertise in a healthy profession that constantly has to adjust to a changing real world environment.…”

Section: Tacit Knowledge and Practical Intelligence And The Developmementioning

confidence: 99%

A Police Officer’s Tacit Knowledge Inventory (POTKI): establishing construct validity and exploring applications

Taylor

Elison-Bowers

Werth

et al. 2013

Police Practice and Research

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Research summarizes the construction of a Police Officer's Tacit Knowledge Inventory (Inventory), a situational judgment test comprised of knowledge gained on-the-job by experienced police officers, and examines if it can play a role in the development of expertise. Correlation and regression analysis was done to establish the Inventory's ability to predict post-Academy graduation performance. Results show that Inventory response patterns correlate with Supervisor ratings; and the Inventory responses correctly predict significant differences between novice patrol officers and experienced police officers.

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“…Es decir, que el desarrollo de la experticia en las actividades propias a la profesión, conforme se suman años de experiencia en su realización, se asocia a un mayor conocimiento tácito y a una disminución de la inteligencia general. Esta tendencia ha sido confirmada por algunos estudios de Hedlun, Antonakis y Sternberg (2002), y Sternberg y Grigorenko (2001), quienes indican que el sentido común soporta los recursos cognitivos que se ponen en juego para tomar decisiones y plantear alternativas para la solución de problemas cuando se tiene mayor experiencia en el campo.…”

Section: Discusión Y Conclusiónunclassified

Tres enfoques sobre inteligencia: un estudio con trabajadores manuales

Rigo

2013

Estud. psicol. (Campinas)

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Se presenta un estudio de la inteligencia que tiene como objetivo general conocer si los años de experiencia influyen en el modo de ser inteligente de un grupo particular de trabajadores manuales: expertos y novatos. La propuesta se enmarca en tres teorías consolidadas en el campo; nos referimos a la teoría general de la inteligencia, la teoría de las inteligencias múltiples y la teoría triárquica de la inteligencia. La investigación se realiza con 149 trabajadores manuales, a los cuales se les administra el RAVEN, el Multiple Intelligences Developmental Assessment Scale y el Sternberg Triarchic Abilities Test. Los resultados muestran diferencias significativas en las inteligencias presentes en el grupo cuando se lo estudia en función a los años de experiencia: expertos y novatos. Se concluye que tal variable está relacionada con el contexto laboral por cuanto delimita las formas de inteligencias que se van desarrollando conforme se adquiere experiencia en el campo práctico de la profesión.

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Tacit Knowledge and Practical Intelligence: Understanding the Lessons of Experience

Cited by 11 publications

References 32 publications

Project Managers' Practical Intelligence and Project Performance in Software Offshore Outsourcing: A Field Study

Project Managers' Practical Intelligence and Project Performance in Software Offshore Outsourcing: A Field Study

A Police Officer’s Tacit Knowledge Inventory (POTKI): establishing construct validity and exploring applications

Tres enfoques sobre inteligencia: un estudio con trabajadores manuales

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