Systems Thinking as a Resource for Supporting Accountability in System-of-Information-Systems: Exploring a Brazilian School Case

Paula, Felipe Cordeiro de; Santos, Rodrigo Pereira dos

doi:10.1109/sesos/wdes.2019.00014

Cited by 1 publication

(3 citation statements)

References 15 publications

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“…The sign "+" indicates that the variables' (var) changes take place in the same direction (i.e., if a var 1 grows, then var 2 grows, or if var 1 decreases, then var 2 decreases). The sign "−" denotes a change taking place in the opposite direction (i.e., if a var 1 grows, then var 2 decreases, or if var 1 decreases, then var 2 grows) [10].…”

Section: A Systems Thinking and Causal Loopmentioning

confidence: 99%

“…The data gathering for ST analysis used data collected in a previous work [10]. We collected information about the daily school routines, the IS inputs and outputs, and the users' feedbacks regarding school daily routines.…”

Section: A Data Gathering For St Analysismentioning

confidence: 99%

“…ASM is a structure for representing systemic behaviors, and accountability suggestions to support IS management. The solution relies on the definition of causal loop [9] as ST tools, and three accountability suggestions (i.e., engagement, management, and regulation) that allows an accountability-driven IS management [10].…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Towards an Accountability Suggestion Map for Supporting Information Systems Management Based on Systems Thinking

Cordeiro

Vasconcelos

Santos

et al. 2020

2020 IEEE 21st International Conference on Information Reuse and Integration for Data Science (IRI)

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Understanding and analyzing relationships among information systems (IS) and different stakeholders can be challenging to decision-making in IS management. In this context, accountability becomes critical, since it comprises responsible actions as well as their results considering regulations and sanctions. To cope with such a requirement, systems thinking (ST) can be used for conducting analysis, synthesis, and inquiry into the system's parts and the whole. We argue that applying ST lens to IS management may improve accountability and then decision-making. Therefore, we propose the accountability suggestion map (ASM) as an approach to cover users' feedbacks aiming to promote accountability in IS management. This paper (1) presents ASM as a structure for representing systemic behaviors over time and then accountability suggestions, and (2) reports the application of ASM in an organizational scenario in the education domain. It was chosen since it encompasses management challenges, e.g., different IS must interoperate, each one with its own objective and within organizational units. As such, we analyzed two diagrams addressing daily issues regarding the absence of teachers and school evasion rates, respectively. We claim that ASM contributes to describe the environment and provide a set of suggestions to mitigate daily issues.

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Section: A Systems Thinking and Causal Loopmentioning

confidence: 99%

Section: A Data Gathering For St Analysismentioning

confidence: 99%