Systematic Literature Review on Information Technology Governance in Government

Abstract

Purpose: This article aims to assist the government in developing better, more efficient, and sustainable public governance by utilizing information technology and artificial intelligence. The article provides insights on how information technology and artificial intelligence can be applied in public governance to improve the efficiency, effectiveness, and sustainability of public services, as well as to enhance public trust in the government.Design/Method/Approach: The method used in this article is a Systematic Literature Review (SLR), which is a systematic and methodological research method for collecting, evaluating, and synthesizing evidence from previous studies in the field under investigation, through search terms and searching for information in online databases and creating inclusion and exclusion criteria.Results: This article is expected to achieve more efficient, effective, and sustainable public governance and improve the quality of public services and public trust. The article also shows that information technology and artificial intelligence have become an integral part of public governance in various countries, with many countries taking a holistic and sustainable approach.Originality/State of the art: The state-of-the-art of this article is that information technology and artificial intelligence can be effectively used to improve public governance to achieve better, more efficient, and sustainable goals. The article also emphasizes the importance of considering data privacy, cyber security, and unwanted environmental impacts, as well as considering ethical and human rights aspects in the development of artificial intelligence. This will help the government to develop and implement information technology and artificial intelligence in public governance in a responsible and sustainable manner.