System Quality and its Influence on Students’ Learning Satisfaction in UiTM Shah Alam

RETRACTED: Factors affecting the e-learning outcomes: An integration of TAM and IS success model

“…This confirms what Hassanzadeh et al (2012) concluded in their study in which technical system quality was found to be the strongest factor affecting users' satisfaction of e-learning system in Iran. Alsabawy et al (2013), Motaghian et al (2013), Saba (2013), Tajuddin et al (2013), Kim et al (2012), andIslam (2012), in their studies into e-learning systems, found that system quality positively affects user satisfaction as well, which corresponds with the studies undertaken by Wang and Chiu (2011), and Rai et al (2009), and Wu et al (2008 in e-learning context. Islam (2012), Cheng (2012), Li et al (2012), Ramayah et al (2010) and Wang and Chiu (2011) in their studies on e-learning usage concluded that system quality had a positive effect on user intention.…”

“…Technical system quality has been found to have a significant positive effect on satisfaction in e-learning context (Alsabawy et al, 2013;Motaghian et al, 2013;Saba, 2013;Tajuddin et al, 2013;Hassanzadeh et al, 2012;Kim et al, 2012;Islam, 2012;Wang and Chiu, 2011;Rai et al, 2009;Wu et al, 2008), and on intention to use e-learning system (Islam, 2012;Cheng, 2012;Li et al, 2012;Wang and Chiu, 2011;Ramayah et al, 2010). Technical system quality, thus, is assumed to have a positive effect on both individuals' satisfaction and their intentions.…”

“…The inclusion of this success dimension is not undoubted, since it normally seen as subordinate to system quality in the model, but some researchers claim that it could stand as an independent variable owing to the great change in IS role in recent years (Wang and Liao, 2008). Service quality has been found to have a significant positive effect on satisfaction in e-learning context (Xu et al, 2014;Poulova and Simonova, 2014;Tajuddin et al, 2013;Wang and Chiu, 2011;Roca et al, 2006), and on intention to use e-learning system in some studies (Hassanzadeh et al, 2012;Cheng, 2012;Li et al, 2012;Wang and Chiu, 2011;Ramayah et al, 2010). In this study, service quality is assumed to have a positive impact on both individuals' satisfaction and their intentions.…”

Knowledge Sharing Platforms: An Empirical Study of the Factors Affecting Continued Use Intention

“…The verification analysis results of this study suggest that service quality, system quality, and information quality have a positive and significant impact on user satisfaction with KSPs; the path coefficients from service quality, system quality, and information quality are 0.383, 0.087, and 0.136, respectively, which fully shows that service quality is the top factor to be considered by users when they use KSPs. This finding is consistent with the conclusions of existing studies [76][77][78]. The services provided by KSPs should be timely, comprehensive and high-quality, to help users solve specific problems encountered during platform use, strengthen their connection with users, and meet user needs.…”

“…User satisfaction is one of the key factors assessing platform use, so it has found wide application in the IS success research [73,74] by defining user satisfaction with platform functions, content quality, and system response speed as a measure of system usefulness. Research has shown a significant correlation between information quality and user satisfaction [75], a significantly positive influence of service quality on satisfaction with online learning [76][77][78][79], and information quality as a key dimension to assess user satisfaction and whether the electronic learning system can be successful [79,80]. Information quality is usually regarded as a critical factor affecting user satisfaction [77,[81][82][83].…”