System Approach in Digitalization of Management

Malyshkin, Nikolay G.; Mikhalevich, Natalia V.; Nikitina, Elena

doi:10.1007/978-3-030-56433-9_101

Cited by 3 publications

(1 citation statement)

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“…As the world becomes increasingly volatile, uncertain, complex and ambiguous (VUCA), organizations are driven to incorporate digital technologies in order to learn better from project experiences [1,2]. There has been a growing interest in systems design and project management research to study digitalization-referring to the integration of digital technologies to redesign working processes-to aid complex systems development projects [1][2][3][4]. However, improving learnings from and for complex systems development projects in the digital realm is underexplored.…”

Section: Introductionmentioning

confidence: 99%

Towards a Modern Learning Organization: Human-Centered Digitalization of Lessons Learned Management for Complex Systems Development Projects

Zhao

Jensen

2022

Technologies

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The importance of learning from experience is incontrovertible; however, little is studied regarding the digitalization of in- and inter-project lessons learned in modern organizational practices. As a critical part of organizational knowledge, lessons learned are known to help organizations adapt to the ever-changing world via the complex systems development projects they use to capitalize on and to develop their competitive advantage. In this paper, we introduce the concept of human-centered digitalization for this unique type of organizational knowledge and explain why this approach to managing lessons learned for complex systems development projects is necessary. Drawing from design thinking and systems thinking theories, we further outline the design principles for guiding actions and provide a case study of their implementation in automated systems projects for maritime industries.

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