Sustainable quality and safety improvement in healthcare: further lessons from the aviation industry

Webster, Craig; Henderson, Robert; Merry, Alan

doi:10.1016/j.bja.2020.06.045

Cited by 14 publications

(14 citation statements)

References 23 publications

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“…Instead, they concern themselves with relative changes in performance and safety metrics, considering whether indicators are within acceptable limits, or getting better over time. 12 Control or Shewhart charts and their well-validated rules for interpretation are used in many other safety critical industries for these purposes, but are often not considered by those involved in safety interventions in healthcare. Shewhart charts are sensitive to relative changes over time, do not require control groups for comparison, or even denominators for the indicators of interest, but simply numerator data collected in the same way consistently and longitudinally.…”

Section: Future Approachesmentioning

confidence: 99%

The evolution of methods to estimate the rate of medication error in anaesthesia

Webster

2021

British Journal of Anaesthesia

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Section: Future Approachesmentioning

confidence: 99%

The evolution of methods to estimate the rate of medication error in anaesthesia

Webster

2021

British Journal of Anaesthesia

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“…Thus, quality control in the aviation service is the top priority for Vietnam (Fan et al, 2017). Quality assurance in aviation services is widely studied among scholars (Angelov, 2019;Soekkha, 2020;Volynkina & Solohin, 2020;Webster et al, 2020) to effectively meet the growing customer demand and attract returns (Bock et al, 2016). Organizations want to deliver high quality services by requiring employees to go beyond their assigned customer service role (Garg & Dhar, 2016).…”

Section: Introductionmentioning

confidence: 99%

Fostering innovative behavior in the aviation industry: The role of perceived supervisor support and work group diversity

Hoang

Huong

2021

Problems and Perspectives in Management

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The research primarily seeks to understand how supervisor support can directly and indirectly enhance the service innovative behavior (SIB) of flight attendants via work engagement. Moreover, although there has been some research on the effect of group diversity on organizational performance, the results have not been consistent. Thus, this study addresses this gap by investigating how work group diversity can make variance in the relationship between work engagement and innovative behavior of flight attendants. The sample size of 242 flight attendants working at the central airport in Ho Chi Minh City, Vietnam, has been taken for the study. To test hypotheses, structural equation modeling and bootstrapping were employed. This study provided an evidence for the positive nexus between perceived supervisor support and SIB. Additionally, the results shed light on a mediation mechanism of work engagement for the association between flight attendants’ perception of their supervisor and innovative behavior. Furthermore, tenure diversity and job position diversity in a work group were proved to play a moderating role in the relationship between work engagement and service innovative behavior. Specifically, flight attendants are more willing to exhibit innovative behaviors when working in a homogeneous group in terms of tenure and job position rather than in a heterogeneous group. The empirical results contributed to the diversity management literature and broadened the understanding of how to activate the service innovative behavior of employees. From a managerial perspective, managers should pay attention to the characteristics of employees when organizing teamwork. AcknowledgmentThe authors are grateful to the anonymous referees of the journal for their extremely useful suggestions for improving the quality of this paper.

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“…As healthcare becomes more networked and computerised, it is certain that the amount of data that clinicians must navigate to deliver effective patient care will increase dramatically. 4,15 Estimates of the amount of healthcare data generated worldwide each year, including electronic health records, have already increased from 153 exabytes (153 Â 1000 6 bytes) in 2013 to 2 zettabytes (2 Â 1000 7 bytes) in 2020, a 13-fold increase. 16 The 2020 estimate is an amount of digital information equivalent to~1300 billion full-length feature films.…”

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Data visualisation and cognitive ergonomics in anaesthesia and healthcare

Webster

Weller

2021

British Journal of Anaesthesia

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Medical and scientific journals spread developing knowledge by facilitating communication between physicians and scientists. Authors, readers, and the public rightfully expect rapid publication of rigorously reviewed high-quality papers. The COVID-19 pandemic has highlighted the importance of rapid dissemination and has put unprecedented demands on journals. There is genuine urgency to complete medical research and place the findings expeditiously into the public domain after expert peer review so that new findings can be used to improve patient care as soon as possible. The process of peer review is often a slow process, but is essential to ensure that changes in patient care are informed by careful and definitive research. Thus, journal editors must balance the potentially competing goals of immediacy and quality control.

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Sustainable quality and safety improvement in healthcare: further lessons from the aviation industry

Abstract: Practice guidelines for management of the difficult airway: an updated report by the American society of anesthesiologists task force on management of the difficult airway.

Cited by 14 publications

References 23 publications

The evolution of methods to estimate the rate of medication error in anaesthesia

The evolution of methods to estimate the rate of medication error in anaesthesia

Fostering innovative behavior in the aviation industry: The role of perceived supervisor support and work group diversity

Data visualisation and cognitive ergonomics in anaesthesia and healthcare

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