Sustainable hotel practices and nationality: The impact on guest satisfaction and guest intention to return

Influence of sustainable hospitality supply chain management on customers’ attitudes and behaviors

“…This study explores customers' overall satisfaction as in the previous studies (e.g., Kim et al, 2009;Caber et al, 2013;Lee et al, 2014). Studies suggest that the environmental dimension of sustainable hospitality supply chain management is likely to have positive influences on customer satisfaction (Berezan et al, 2013) because environmental conscious businesses would address both the economic and social interfaces within the natural environment and, therefore, be considered as a more balanced and complete organizations. The environment-friendly actions taken by a business could be seen as an integral part of a service offer and therefore, increases customers' overall satisfaction (Berezan et al, 2013).…”

“…Studies suggest that the environmental dimension of sustainable hospitality supply chain management is likely to have positive influences on customer satisfaction (Berezan et al, 2013) because environmental conscious businesses would address both the economic and social interfaces within the natural environment and, therefore, be considered as a more balanced and complete organizations. The environment-friendly actions taken by a business could be seen as an integral part of a service offer and therefore, increases customers' overall satisfaction (Berezan et al, 2013). More specifically, since the hospitality industry is an energyintensive, natural resource consuming, and waste generating in great quantities type of industry, it has always been under pressure from environmentalists and other grassroots organizations to become more environmental friendly (Cetinel and Yolal, 2009).…”

“…Sustainability issues have been receiving an increasing attention from both practitioners and researchers in the hospitality industry in recent years (Berezan et al, 2013). One of the reasons for this increase is that an increasing number of travelers pay close attention to sustainability actions of companies (U.S. Travel Association, 2009) and hold positive attitudes toward companies implementing sustainability actions (Xu and Gursoy, 2015).…”

“…One of the reasons for this increase is that an increasing number of travelers pay close attention to sustainability actions of companies (U.S. Travel Association, 2009) and hold positive attitudes toward companies implementing sustainability actions (Xu and Gursoy, 2015). Sustainability practices have become one of the most important factors influencing customers' perceptions and decision making process (Berezan et al, 2013). Studies suggest that sustainability practices have become significant determinants of customer loyalty and their willingness to pay a premium (Teng et al, 2012).…”

Sustainability Commitment, New Competitors’ Presence, and Hotel Performance: The Hotel Industry in Barcelona

“…Hilton, Intercontinental Hotel Group, and Marriot are some cases of well-known market participants that have committed themselves to a growth strategy that includes sustainability, to a certain extent. One of the reasons behind this attitude is the growing interest by customers on taking into account the effect of their decisions in terms of the effects on environmental sustainability [22,23]. The growing importance of sustainability from the customer's point of view can be see through the increasing number of hotels that provide information about their environmental commitment on their websites, as well as the existence of a specific eco-friendly hotel category on some of the most popular booking websites, such as Tripadvisor.…”