Sustainable Development of Online Group-Buying Websites: An Integrated Perspective of ECM and Relationship Marketing

Xia, Y.; Chae, Seong Wook

doi:10.3390/su13042366

Cited by 7 publications

(7 citation statements)

References 70 publications

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“…This indicates that Korean consumers are interested in consuming or purchasing halal foods despite differing religious beliefs. This finding is consistent with other studies on consumer behavior (Chevalier & Mayzlin, 2006;Xia and Chae, 2021).…”

Section: Discussionsupporting

confidence: 93%

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A S tudy o n Non-Muslim Consumer s' P urchase Intention of H alal Food in Korea

Li,

Kim

et al. 2024

Glob Bus Financ Rev

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Purpose: The demand for halal foods among non-Muslim customers is increasing in non-Muslim countries. This study investigates South Korean non-Muslim customers' halal food purchase intentions using an extended model of goal-directed behavior (EMGB). Design/methodology/approach: The study model combines halal awareness with the existing model of goal-directed behavior (MGB) variables and examines the moderating effect of word of mouth (WOM). Findings: The results indicated that attitudes, positive anticipated emotions, perceived behavioral control, and halal awareness influenced non-Muslim consumers' desire to purchase halal foods. Desire and halal awareness also predicted purchase intentions. Moreover, word of mouth (WOM) had a significant moderating effect on the desire to purchase intentions of halal foods. Research limitations/implications: The results of this study can be utilized in managing the halal food business by providing information on non-Muslim consumer characteristics. Originality/value: This study aims to provide implications for the globalization of halal food by identifying specific variables that affect the halal food consumption behavior of non-Muslim consumers.

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Section: Discussionsupporting

confidence: 93%

“…Sernovitz et al (2013) pointed out that people are interested in talking about goods and services they have ordered, and they even speak about the manufacturer of the goods and the service provider. Word-of-mouth communication influences and shapes consumers' behavior and attitudes (Xia & Chae, 2021).…”

Section: Impact Of Word Of Mouth (Wom)mentioning

confidence: 99%

A S tudy o n Non-Muslim Consumer s' P urchase Intention of H alal Food in Korea

Li,

Kim

et al. 2024

Glob Bus Financ Rev

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“…This model has gained acceptance in explaining user satisfaction and intention to continue using an information system (IS). Expectation Confirmation Theory (ECT), which is the basis of the ECM has been implemented widely in business to examine consumer satisfaction and post-purchase behaviour (Bhattacherjee, 2001; Hsu et al, 2014; Kim, 2011; Xia & Chae, 2021). The ECT advocates that a consumer follows a sequential process when intending to purchase goods/services again.…”

Section: Theoretical Framework: Expectation Confirmation Modelmentioning

confidence: 99%

Facebook Users’ Satisfaction and Intention to Continue Using It: Applying the Expectation Confirmation Model

Khan

Saleh

2022

Social Science Computer Review

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The use of social media for health communication has grown enormously worldwide. Whilst research concerning the potential benefits and barriers of using social media is rich and ever expanding, only a few studies looked at the fundamental reasons why social networking users continue to use Facebook for accessing health-related support groups and communicating with the healthcare professionals. Based on the expectation confirmation model (ECM), this study aims to uncover the factors that explain users’ intention to continue using Facebook for health-related matters. A sample size of 239 respondents was collected to test the proposed theoretical framework, using thestructural equation modelling technique. Our findings indicate that the most important drivers of continuance intention of Facebook are satisfaction, perceived usefulness, information quality and social support, whilst confirmation of expectation, information quality and social support are determinants of satisfaction. This study offers new insights into the domain of post-technology adoption and health communication literature. It also provides important information for healthcare providers on how to improve the effectiveness of social network-based interactions.

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“…The ECM is widely used in a variety of areas, including e-learning [24], e-commerce [21,[25][26][27][28][29], m-commerce [30,31], s-commerce [32], shared transportation services [33][34][35], social media [36,37], e-banking services [38][39][40][41], wearable technology [42], and e-health systems [43][44][45][46]. Moreover, ECM has been proven beneficial in explaining topics related to fitness, namely fitness and health apps [46], and also in studies on older consumers, namely the adoption of e-banking [39] and social media [37].…”

Section: Expectation Confirmation Model (Ecm)mentioning

confidence: 99%

Older Adults’ Continuance Intentions for Online Physical Exercise Classes

Taveira,

Barbosa

2024

Behavioral Sciences

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During the COVID-19 pandemic, lockdowns and social distancing measures drove the shift from in-person to online physical exercise classes, leading individuals to explore these digital alternatives. Guided by the Expectation-Confirmation Model, this article examines older adults’ intentions to continue using online physical exercise classes. Semi-structured interviews were conducted with 17 adults aged 65 and older who had participated in online physical exercise classes during the pandemic. Transcripts were subject to thematic analysis using the NVivo software program. The results indicate that older adults recognize the usefulness of online physical exercise classes because of their ability to enhance their health and well-being. Their initial expectations were surpassed, and they were generally satisfied with the experience. However, in-person classes remained preferred due to their enhanced benefits. They also felt that the adoption of online classes was involuntary; instead of an autonomous decision guided by their needs and preferences, this was a viable solution imposed by the lockdown. Therefore, their continuance intentions are limited to specific conditions, namely a new lockdown or other physical impediments. Still, considering the flexibility that online physical exercise classes offer, accommodating time and physical constraints, participants highlighted the advantages of a hybrid approach for those who may face challenges attending in-person classes. Based on the findings, this article proposes that ECM provides a relevant, yet insufficient, framework for explaining older adults’ continuance intentions for online physical exercise classes, suggesting the inclusion of additional explaining factors: perceived usefulness of non-technological alternatives, necessary conditions, and self-determination.

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Sustainable Development of Online Group-Buying Websites: An Integrated Perspective of ECM and Relationship Marketing

Cited by 7 publications

References 70 publications

A S tudy o n Non-Muslim Consumer s' P urchase Intention of H alal Food in Korea

A S tudy o n Non-Muslim Consumer s' P urchase Intention of H alal Food in Korea

Facebook Users’ Satisfaction and Intention to Continue Using It: Applying the Expectation Confirmation Model

Older Adults’ Continuance Intentions for Online Physical Exercise Classes

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