Sustainable Consumer Behavior: The Driving Force of Innovation in Retail

Abstract

The coronavirus COVID-19 pandemic was an unprecedented shock to the world economy. Consumer purchase of a country’s brand and the products manufactured in their own country plays a vital role in that country’s GDP, and helps revive the country’s economy. This study focuses on understanding the factors that influence consumers’ buying behavior, and on modeling these factors to understand the causal relationship, using partial least squares structural equation modeling. The data analysis is based on the online survey carried out between 30 March 2020 and 18 April 2020. A total of 367 responses were collected during this period. The study’s findings indicate that there are changes in consumer buying behavior, and the factors that are decisive for purchasing decisions in times of social crisis are changing. Therefore, the purpose of the study is to understand the impact of the COVID-19 pandemic on consumers’ lives and the changes in their behavior during and after the crisis. Consumers’ attitudes towards traditionalism and retail innovation are essential for the sustainable development of consumer behavior. Under the influence of change and shopping constraints, unplanned- and impulse-shopping behavior has changed into a deliberate search for more sustainable options, with women shopping for sustainable food more often than men. Women are more health-conscious, and consider sustainable food healthier than conventional food. On the retail side, trusted certification of origin supports the rate of sustainable-food purchases, and, from the viewpoint of innovation, the use of digital communication with consumers across different communication channels and platforms is essential.

Post-Pandemic Retail Design: Human Relationships with Nature and Customer Loyalty—A Case of the Grand Bazaar Tehran

“…As the world collectively addresses the aftermath of the COVID-19 crisis, the retail industry is grappling with the issue of customer loyalty. The surge in online shopping and the rapid digitalization of businesses during the pandemic have significantly reduced everyday interactions in public retail settings [22,23]. Early research into the pandemic indicates that this decline in interest in in-store shopping is reshaping customer loyalty dynamics.…”