Sustainability Public Service Through Digitalization: Mapping the Field and Future Directions Via A Bibliometric Review

Abstract

Purpose: The objective of this study was to identify the profile of academic research on the public service digitalization, with a focus on its impact on government, civic engagement, and to propose a research agenda for the topic. Methodology: We employ bibliometric analysis methods and visualization software to examine the progress and key aspects of digitalization research in public service. A total of 438 documents from the Scopus database were collected as the original data using specific retrieval formulas. Our analysis combines software and bibliometric methods to track annual development trends, identify influential countries, institutions, authors, and assess academic hotspots and research limitations. Results: The findings indicate a continuous growth in the number of research studies focusing on public service digitalization each year. Discussion: The research has important implications for both academia and practice. It sheds light on the evolving landscape of in public service digitalization, with potential benefits for sustainable government-citizen relationships, governance, and the quality of public service to meet citizen needs. Conclusion: This research contributes to the ongoing discourse on government digitalization and its impact on public service. By utilizing bibliometric analysis, it offers a unique perspective on the state of research in this field and forecasts future trends.

Financial Capability: a Bibliometric Analysis and Sustainable Future Research Directions

“…Furthermore, VOSviewer has been used to construct and represent the network of authors and countries since it offers the most effective options for quickly presenting the bibliometric maps and is accessible enough for any audience to understand (Bhagat et al, 2022). VOSviewer is a sophisticated tool for knowledge mapping which depicts scientific landscapes via network and density visualisations (Shahril et al, 2023). This study maps the knowledge structure on financial capability by answering the developed questions which as stated below:…”