Abstract:The social sustainability of ICT for development projects such as e-government in developing nations remains a challenging issue. Particularly pertinent to the concept of e-government is that of electronic participation (e-participation) of citizens in services offered over an e-government platform, yet studies claim that such initiatives exacerbate social exclusion problem. Globally, and specifically in Africa, the ineffective participation of citizens is marked by waning confidence in service delivery capabi… Show more
“…Several areas (community informatics, citizenship education, cultural politics, inclusion/exclusion, service delivery) identified by [35], have been scarcely used by the various e-Participation initiatives [10], so that we consider that there is no need to define them as such. ''Discourse'' or ''political discourse'', is an area oriented to citizen dialogue on the part of the elected representatives [14], [46], [77].…”
The opinions of citizens are now being given ever-increasing consideration. Today, many government administrations have set up public participation processes as one more of the inputs required to make a decision on several aspects of governance. e-Participation initiatives make it easier for citizens to access such processes. At the present time, there is no clear and accepted field definition due to the wide diversity of theoretical proposals and the interdisciplinary nature of the initiatives, many of which have been developed ad-hoc. This paper reviews the present literature in the field of e-Participation by means of a systematic mapping of the research work carried out in the timeframe 2000-2019, together with some earlier relevant proposals in the area, with the aim of obtaining a conceptual guide to e-Participation components. This review analyses the findings and clusters the results into a conceptual e-Participation framework, which we call ePfw. The results show the diversity of the conceptualizations of many authors (25% on average) in the identification of tools, areas and levels in the field of e-participation and the almost null incorporation of fundamental aspects like trust, security, or transparency. We also found a lack of systems development (13.3%) that would prove and allow the proposed theories to be put into practice.
“…Several areas (community informatics, citizenship education, cultural politics, inclusion/exclusion, service delivery) identified by [35], have been scarcely used by the various e-Participation initiatives [10], so that we consider that there is no need to define them as such. ''Discourse'' or ''political discourse'', is an area oriented to citizen dialogue on the part of the elected representatives [14], [46], [77].…”
The opinions of citizens are now being given ever-increasing consideration. Today, many government administrations have set up public participation processes as one more of the inputs required to make a decision on several aspects of governance. e-Participation initiatives make it easier for citizens to access such processes. At the present time, there is no clear and accepted field definition due to the wide diversity of theoretical proposals and the interdisciplinary nature of the initiatives, many of which have been developed ad-hoc. This paper reviews the present literature in the field of e-Participation by means of a systematic mapping of the research work carried out in the timeframe 2000-2019, together with some earlier relevant proposals in the area, with the aim of obtaining a conceptual guide to e-Participation components. This review analyses the findings and clusters the results into a conceptual e-Participation framework, which we call ePfw. The results show the diversity of the conceptualizations of many authors (25% on average) in the identification of tools, areas and levels in the field of e-participation and the almost null incorporation of fundamental aspects like trust, security, or transparency. We also found a lack of systems development (13.3%) that would prove and allow the proposed theories to be put into practice.
“…Del mismo modo, varias áreas (informática comunitaria "community informatics", educación para la ciudadanía "citizenship education", política cultural "cultural politics", inclusión /exclusión, prestación de servicios "service delivery") identificadas por por lo que se considera que no es necesario definirlas como tales. Por otro lado, el discurso "discourse" (también denominada discurso político "political discourse") es un área orientada al diálogo ciudadano por parte de los representantes electos (Mawela & Ochara, 2013;Porwol, Ojo, & Breslin, 2014;Saebø et al, 2008).…”
4.3 Conclusiones Capítulo 5. Validación de la herramienta ePfwTool 5.1 Diseño del experimento 5.2 Experimento de evaluación de la herramienta ePfwTool por el rol "expertos" 5.2.1 Resultados expertos 5.3 Experimento de evaluación de la herramienta ePfwTool por el rol "estudiantes" 5.3.1 Resultados estudiantes
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