Survey of family satisfaction with intensive care units

Min, Jinsoo; Kim, Youlim; Lee, Jung Kyu; Lee, Hannah; Lee, Jun Young; Kim, Kyung Soo; Cho, Young Jae; Jo, You Hwan; Ryu, Ho Geol; Kim, Kyuseok; Lee, Sang‐Min; Lee, Yeon Joo

doi:10.1097/md.0000000000011809

Cited by 25 publications

(40 citation statements)

References 25 publications

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“…Both ICUs had waiting/family rooms and family members assessed their satisfaction with the atmosphere in them as being considerably lower than for the other items of the FS-Care subscale. Similar findings have been reported in prior studies where the FS-ICU 24 questionnaire was used [43,45,46]. Engström and Söderberg [13] reported that family members greatly appreciated this room as it gave them the opportunity to step back while remaining close to the ICU patient.…”

Section: Family Satisfaction In the Icu The Fs-care Subscalesupporting

confidence: 79%

Family satisfaction in the intensive care unit, a cross-sectional study from Norway

2021

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Background Becoming critically ill represents not just a great upheaval for the patient in question, but also for the patient’s closest family. In recent years, there has been a change in how the quality of the public health service is measured. There is currently a focus on how patients and their families perceive the quality of treatment and care. It can be challenging for patients to evaluate their stay in an intensive care unit (ICU) due to illness and treatment. Earlier studies show that the perceptions of the family and the patient may concur. It is important, therefore, to ascertain the family’s level of satisfaction with the ICU stay. The aim of the study was to describe how the family evaluate their satisfaction with the ICU stay. A further aim was to identify which demographic variables were associated with differences in family satisfaction. Method The study had a cross-sectional design. A sample of 57 family members in two ICUs in Norway completed the questionnaire: Family satisfaction in the intensive care unit 24 (FS-ICU 24). Statistical analysis was conducted using the Mann-Whitney U test (U), Kruskal Wallis, Spearman rho and a performance-importance plot. Results The results showed that families were very satisfied with a considerable portion of the ICU stay. Families were less satisfied with the information they received and the decision-making processes than with the nursing and care performed during the ICU stay. The results revealed that two demographic variables – relation to the patient and patient survival – significantly affected family satisfaction. Conclusion Although families were very satisfied with the ICU stay, several areas were identified as having potential for improvement. The results showed that some of the family demographic variables were significant for family satisfaction. The findings are clinically relevant since the results can strengthen intensive care nurses’ knowledge when meeting the family of the intensive care patient.

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Section: Family Satisfaction In the Icu The Fs-care Subscalesupporting

confidence: 79%

Family satisfaction in the intensive care unit, a cross-sectional study from Norway

2021

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“…Previous studies had found that the waiting room setting satisfaction to be either poor or moderate (1,3,4,9,12,23). Heyland et al (1) reported that the lowest satisfaction scores belonged to the waiting room; however, improvement of waiting room conditions did not improve the satisfaction results.…”

Section: Discussionmentioning

confidence: 95%

Evaluation of Family Satisfaction Level at Erciyes University Medical Faculty Intensive Care Units with a Validated Survey

Turhan¹

2020

Erciyes Med J

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This study aims to investigate the validity and reliability of the FS-ICU 24 survey in the Turkish language, to evaluate the satisfaction of ICU patients' relatives, and to determine the factors affecting satisfaction. Materials and Methods: In this study, the Turkish version was prepared based on the FS-ICU 24 survey applied to the relatives of ICU patients (Anesthesiology, Internal Medicine, General Surgery and Neurosurgery) at the Erciyes University in the Faculty of Medicine between April 2015 and June 2015. The Turkish version was tested and proven to be reliable and valid. Relatives of patients that were hospitalized for at least 48 hours, who had visited the patient at least once, were included. In this study, 369 surveys were completed. Results: FS-ICU 24 survey was found reliable and valid in Turkish. Patients' relatives were unsatisfied with physical conditions, waiting room setting and frequency of communication with nurses the most. The relatives were highly satisfied with the skills and competency of ICU doctors/nurses, setting of the ICU, completeness of treatment provided. Among the intensive care unit departments, there were not any statistically significantly different satisfaction results (p>0.05). The satisfaction level was found to decrease with increasing education levels and increasing duration of hospitalization (p<0.05). The satisfaction in the group who knew the diagnosis was higher (p<0.05). Conclusion: Even though the general satisfaction level of the patients' relatives was high, satisfaction level can be increased by improving physical factors, such as the waiting room setting, and by training on the communication skills of all staff that have contact with the patients' relatives on communication skills.

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“…In the study of Olabisi et al (2020), age, income and the level of education significantly influenced the level of anxiety. However, several studies found that there were no significant relationships between family satisfaction and demographic characteristics such as age or gender (Haave et al, 2021; McLennan & Aggar, 2020; Min et al, 2018). It is thought that the demographic characteristics of family members could be considered to plan initiatives to reduce their anxiety levels, increase their satisfaction with the ICU and enhance their perception of social support.…”

Section: Discussionmentioning

confidence: 99%

Anxiety, social support and satisfaction of patients’ families in intensive care units: A descriptive‐correlational study

Avcı

Ayaz‐Alkaya

2021

Journal of Clinical Nursing

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Aims & objectives: This study was conducted with family members of patients' in the intensive care unit (ICU) to identify their anxiety level, social support and satisfaction with the ICU. Background: Admission of critical patients to the ICU usually involves the participation of family members. Design: A descriptive-correlational design was used and reported according to the STROBE checklist. Methods: The sample consisted of 250 family members in ICUs in a city of Turkey. Data were collected by the Multidimensional Perceived Social Support Scale, the State-Trait Anxiety Inventory and the Family Satisfaction in the Intensive Care Unit scale. Results: A negative correlation was found between family satisfaction of the ICU and state anxiety (r = −0.349, p < 0.001), and a negative relationship between the satisfaction of the ICU and trait anxiety of the participants (r = −0.151, p < 0.05). There was a significant relationship between the state anxiety level (Adjusted R² = 0.080, F = 8.247, p < 0.001), trait anxiety level (Adjusted R² = 0.185, F = 19.821, p < 0.001), the perceived social support (Adjusted R² = 0.094, F = 9.640, p < 0.001) and satisfaction (Adjusted R² = 0.013, F = 4.161, p < 0.001) of family members and their sociodemographic characteristics. Conclusions:The study concluded that anxiety levels of relatives of the families were high, their social support and satisfaction with the intensive care unit were at a moderate level. There was a correlation between anxiety levels, satisfaction with the intensive care unit, and the perceived social support of families.Relevance to clinical practice: Holistic care for the psychosocial needs of families who have a member in the ICU should be planned to increase satisfaction. Nurses should observe families closely for anxiety, allow them to ask questions and include them in the care of their family member.

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Survey of family satisfaction with intensive care units

Abstract: Supplemental Digital Content is available in the text

Cited by 25 publications

References 25 publications

Family satisfaction in the intensive care unit, a cross-sectional study from Norway

Family satisfaction in the intensive care unit, a cross-sectional study from Norway

Evaluation of Family Satisfaction Level at Erciyes University Medical Faculty Intensive Care Units with a Validated Survey

Anxiety, social support and satisfaction of patients’ families in intensive care units: A descriptive‐correlational study

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