Survey of E-Governance Systems with focus on Development Approaches and Interface Quality

Abstract

There has been a significant growth of e-governance systems in general and online voting systems in particular. Various models have been proposed to conceptualise and develop these systems. Attention is currently on developing adaptive interfaces that respond intelligently to changes in user profiles. These models differ in many aspects, but no formal classification or comparative study is available as yet which may be used as a reference for researchers engaged in this area. This paper surveys the plethora of existing approaches and models for e-governance and presents a comparative evaluation based on certain qualitative parameters. These parameters have been selected based upon their criticality in e-governance applications. They include security, interoperability, authentication, flexibility, extensibility, privacy, adaptability, transparency, verifiability and robustness. The classification provides a common platform to glean knowledge about the strengths and weaknesses of different models, gain a quality-based comparative evaluation and build upon specific research directions.

An Event-Driven Service Oriented Architecture Approach for E-Governance Systems

“…This system contains various types of Customer Relationship Management processes. Services such as educational documents attestations, online passport application, property registration, applying for different sort of certificates, tax payment, and etc, and Government and Foreign affairs (G2X): there are many governmental services that can be offered online for foreigners, it could be foreign trade, tourism, cultural and academic exchange programs [2].…”