Survey of computer-supported collaboration in support of business processes

Abstract

Business process via collaboration can benefit from the Computer-Supported Cooperative Work (CSCW) community. The purpose of this paper is to provide a survey of CSCW research to examine the current IT-based collaboration techniques capable of supporting business processes. The CSCW field is categorised by the issues tackled by researchers. Each category is analysed based on past approaches and present achievements; trends for future research and development are then predicted. Finally, we discuss how CSCW research can facilitate distributed business process integration and management.

Confucius: A Scientific Collaboration System Using Collaborative Scientific Workflows

“…We also have surveyed the literature of workflow control mechanisms in a collaborative environment in [22] and observed that current workflow control configurations have to be predefined and remain immutable throughout the execution of a workflow. With the rapid emergence of Services Computing technology [23], a workflow may select optimal available services (e.g., a specific data processing and analysis service) at runtime based on some QoS measurements.…”

Supporting CSCW and CSCL with Intelligent Social Grouping Services

“…Existing CSCL research focuses on how to enhance interactions (Chang, Zhang, Chang, 2006) within an already formed learning group (Zurita, Nussbaum, 2004) to improve communication, coordination, negotiation, and interactivity (Gutwin et al, 1996). In contrast to their work, our research focuses on how to form an effective learning group.…”