“…Change management discussions in the research literature are restricted to managing simple operations, consisting only of adding and removing states and messages (Azough et al, 2009;Benatallah et al, 2005;Liske et al, 2009;Papazoglou, 2008;Ryu et al, 2007Ryu et al, , 2008Skogsrud et al, 2007;Y. Wang & Wang, 2013).…”