Supporting the needs of special assistance (including PRM) passengers: An international survey of disabled air passenger rights legislation

Budd, Lucy; Ison, Stephen

doi:10.1016/j.jairtraman.2020.101851

Cited by 15 publications

(8 citation statements)

References 8 publications

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“…However, authors in the field of traditional aviation stress that handling passengers with special needs is posing additional cost that affects profitability and competition between airlines. This is particularly the case when closely timed operational processes are 'disrupted', or when customers are entitled free of charge to be guided by assistance personnel or to cargo space for mobility aids and medical equipment [41]. Accordingly, for pUAM services, trade-offs between the degree of inclusivity that could be offered and the financial requirements for infrastructure, vehicles and adopted operational procedures needed to realise it must be acknowledged.…”

Section: Inclusivity Of Puam For Mobility-impaired Groupsmentioning

confidence: 99%

Social Sustainable Urban Air Mobility in Europe

Biehle

2022

Sustainability

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The first step to steer passenger Urban Air Mobility (pUAM) towards the necessity of sustainability is to understand its impact on our urban transportation systems. This research emphasises the social footprint of passenger drones in scheduled operation as an early business model in European Functional Urban Areas. The literature review is guided by the corresponding Sustainable Urban Mobility Indicators (SUMI). The prospective impact which the introduction of pUAM has on the evaluation of European transportation systems regarding their affordability for the public, their inclusivity for mobility-impaired groups, their accessibility to commuters and the level of customer satisfaction is analysed. Furthermore, the impact of pUAM on the perceived quality of public urban space is examined. Results indicate the overall social footprint of passenger drones in European transport systems to be negative. Early market pUAM may lead to an unbalanced distribution of potential benefits, with services tailored to address only a limited number of citizens. Highlighting pathways for a societal benefiting technology, recommendations are provided for urban planning and city development.

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Section: Inclusivity Of Puam For Mobility-impaired Groupsmentioning

confidence: 99%

Social Sustainable Urban Air Mobility in Europe

Biehle

2022

Sustainability

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“…Therefore, the provision of accessible tram services for disabled/older people is an equity concern. Budd and Ison [62] investigated disabled air passenger rights legislation that requires air transport operators to provide minimum service standards and levels of service provision to disabled travellers, based on an international survey of 47 countries. They reported a lack of global standards for disabled air passengers, and only 6 countries/regions among the 47 countries/regions had dedicated laws or regulations related to the rights of passengers with disabilities.…”

Section: Transport Availability and Accessibilitymentioning

confidence: 99%

Transport and Mobility Needs for an Ageing Society from a Policy Perspective: Review and Implications

Lin

Cui

2021

IJERPH

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The world population is ageing, and many countries in the world are confronted by significant challenges in adapting their health and social systems to meet the requirements of this demographic change. It is well-accepted that mobility is often closely linked to a person’s independence, wellbeing and quality of life. Interest has increased across the world with regard to how the mobility needs of an ageing society can be addressed, since an ageing population is confronting nations across the globe and poses long-term challenges on a nation’s many aspects, including transport. Questions of how future policies can better respond to the mobility needs of an ageing population and how these policies can be delivered have emerged as major concerns for transport planners, operators and decision-makers. This review explores the way in which implemented policies have addressed the mobility needs of an ageing society, focusing on the provision of accessible, safe and affordable transport. More specifically, the paper reviews legislative and institutional approaches of addressing the mobility needs of an ageing population. The paper discusses the outcomes of these approaches and the remaining challenges in this policy area that relate to elderly people’s mobility and provides future research directions. Based on the discussion, clear conclusions about the effectiveness of particular policies are difficult to make. Alternative approaches (e.g., technological innovations) need to be considered in addressing older people’s mobility needs.

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“…Air travel can be exhausting, from check-in to onboard service, for this passenger segment and their families [ 6 ]. According to [ 7 ], passengers with mobility and non-mobility disabilities requiring service assistance support at airports comprise a major passenger segment worldwide.…”

Section: Introductionmentioning

confidence: 99%

“…In 2014, the World Health Organization [ 9 ] called for the access needs of people with ASD to be properly addressed. The travel industry and public health sector, therefore, should endeavour to eliminate the major constraints encountered by passengers with autism [ 2 , 3 , 4 , 5 , 6 , 7 , 8 , 9 , 10 ], yet research on international travellers with developmental or cognitive disabilities is limited [ 2 ]. Compared with the general population, children diagnosed with autism spectrum disorder (ASD) tend to have deficits in adaptive skills, which makes novel environments such as an airport very difficult to manage [ 11 , 12 ], and the airport experience for a child with ASD and their family can therefore be overwhelming [ 10 ].…”

Section: Introductionmentioning

confidence: 99%

“…Travel is a complex practice that requires an understanding of the related embodied experience within the travel planning process [ 14 ] and continues to pose numerous challenges for passengers with mobility or non-mobility disabilities [ 15 ]. As a result, awareness programmes, such as Open Days, have emerged in the airport context to provide parents with the opportunity to see whether their child is able to successfully negotiate the demands of the air travel process and in what specific areas their child may require additional time, support, and preparation [ 6 , 7 , 8 , 9 , 10 , 11 , 12 , 13 , 14 , 15 , 16 ]. At the same time, these programmes are intended to improve airport staff’s knowledge of travellers with ASD.…”

Section: Introductionmentioning

confidence: 99%

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Autism Spectrum Disorder (ASD) and the Family Inclusive Airport Design Experience

Chiscano

2021

IJERPH

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The literature on air travellers with psychiatric disorders is limited. This perspective article highlights various travel-related aspects of autism spectrum disorder (ASD). The airport experience can be stressful for families of children with autism spectrum disorder (FwASDs). The aim of this study was to explore the airport experience of FwASDs using the value co-creation process approach to assist airport managers in designing improved experiences for this specific passenger segment. This study responds to the current climate in which airports are developing awareness programmes in relation to children who require special assistance at airports. The prevalence of children with ASD is 1/68. While a number of airports throughout the world have adopted procedures addressing the needs of those with cognitive impairment, these advances are far from universal. As part of an academic–industry collaboration between Vueling airlines and the Spanish airport operator Aena, 25 FwASDs took part in an inclusive airport research project in the city of Barcelona from November 2015 to April 2016. Employing a qualitative methodology that incorporated focus groups, ethnographic techniques, and post-experience surveys, the study contributes to extending the body of knowledge on the management of the value co-creation process for challenging passenger segments within the airport context. The study explains how ensuring adequate resource allocation to this passenger segment can improve the family-inclusive design of the airport experience and offers managerial recommendations.

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Supporting the needs of special assistance (including PRM) passengers: An international survey of disabled air passenger rights legislation

Cited by 15 publications

References 8 publications

Social Sustainable Urban Air Mobility in Europe

Social Sustainable Urban Air Mobility in Europe

Transport and Mobility Needs for an Ageing Society from a Policy Perspective: Review and Implications

Autism Spectrum Disorder (ASD) and the Family Inclusive Airport Design Experience

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