Supporting the Creation and Evaluation of Interactive Touch Kiosks Designed for the Elderly

Abstract

Aiming cognitive stimulation and physical exercise, interactive touch kiosks designed for the elderly seem to be promising options to promote active aging, ensuring e-health and well-being services. They need to be created and improved according to the elderly population's real needs; however, recommendations to develop these solutions are scattered in several guidelines and standards. In this study standards regarding physical and psycho-sociological agerelated changes, such as vision, hearing, cognition, communication, gross and fne motor skills were gathered; physical and social factors were also considered. A total of 107 items were found, and the following categories were defned: Terminals, Interface, Content, and Other. The proposal can be used as: a) a list to guide the creation of services and systems; b) a grid to be color coded according to the level of problems found while usability evaluations are being conducted. This is a contribution to experts who can easily recognize the items that need to be improved in the services and systems, to better support the experience of the elderly user. CCS CONCEPTS• User centered design; • Accessibility design and evaluation methods; • Seniors;