Supporting intercultural collaboration with dynamic feedback systems

Abstract

Intercultural collaboration is often hampered by the manner in which teams communicate, or fail to communicate, their ideas, concerns, and feelings. Computer-mediated communication and the virtual nature of collaboration tend to exacerbate such communication issues into problems of conversation dominance, misattribution, and group conflict. New communication tools have the potential to mitigate some of these problems by augmenting individuals' and team's awareness of their communication inputs and processes. We explore how such feedback affects the communication content, attention distribution, and affective states of Chinese and American collaborators engaged in a creative design task. We describe our tool, present preliminary findings from an ongoing lab experiment, and discuss next steps in our research regarding ways of detecting the impact of real-time conversation feedback in intercultural collaboration environments.

Computer-supported feedback message tailoring: theory-informed adaptation of clinical audit and feedback for learning and behavior change

“…Another body of indirectly related research that informs the approach we propose concerns research about adaptive automated feedback within intelligent tutoring systems and computer-supported cooperative work. Studies of computer-supported argumentation systems [ 58 ] and cognitive tutors that facilitate the development of communication skills [ 59 , 60 ] have observed the effects of adaptive feedback on communication behavior. Related work has explored the effects of contrasting visualizations of feedback on communication behavior [ 61 ], developed selection strategies for adaptive feedback [ 62 ], and evaluated automated, peer-moderated adaptive feedback about intercultural communication skills [ 63 ].…”

Immediate or Reflective?: Effects of Real-timeFeedback on Group Discussions over Videochat

“…Generally, maintaining a balance in these features brings better outcome in the form of performance or satisfaction for teams. For example, even though equal speaking time or participation is not always ideal for groups, it generally brings a better experience [29], [30]. Derby et al [3] discusses how emotional stability can be befinicial in a team setting, which can be achieved by being aware of positive, neutral, and negative emotions altogether.…”

“…For the virtual discussion environment, research explored feedback techniques and influences on virtual groups [30], [40], [41], [42]. Diamant et.…”

Mia

“…During a group discussion, maintaining the appropriate conversational skills can influence the successful exchange of ideas [44]. Features such as balanced speaking [17,18,39,72], less interruptions [20], maintaining mutual respect [42,43,62], and collaborative language usage [29,33] have been emphasized for effective group discussions. Balanced speaking involves taking the speaker's floor when needed as well as releasing the floor to receive information from others in the team.…”