Supporting Context Sensitive Lean Product Service Engineering

Neves-Silva, Rui; Pina, Paulo; Spindler, Philipp; Pezzotta, Giuditta; Mourtzis, Dimitris; Lazoi, Mariangela; Ntalaperas, Dimitris; Campos, Ana Rita

doi:10.1016/j.procir.2016.03.103

Cited by 11 publications

(8 citation statements)

References 9 publications

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“…The DIVERSITY platform is a new cloud-based concurrent engineering environment for PSS design supporting companies in managing multi-directional exchange of knowledge and dynamic and real-time feedback loops both internally and across the PSS value chain towards knowledge transformation into PSS functionalities [27] [29].…”

Section: Introductionmentioning

confidence: 99%

Collaborative product-service systems engineering: Towards an active role of customers and stakeholders in value co-creation

Pezzotta

Cavalieri

Romero

2017

2017 International Conference on Engineering, Technology and Innovation (ICE/ITMC)

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This paper provides a comprehensive analysis of how customers and other stakeholders can be involved in value co-creation activities in a collaborative Product-Service System (PSS) design and engineering process, and which of the existing engagement methods in the body of knowledge can be adopted in order to achieve their active participation in value co-creation. Furthermore, the paper aims to contribute to the evolution of PSS design and engineering approaches from customer-centric ones to a stakeholder centric co-creation perspective.

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Section: Introductionmentioning

confidence: 99%

Collaborative product-service systems engineering: Towards an active role of customers and stakeholders in value co-creation

Pezzotta

Cavalieri

Romero

2017

2017 International Conference on Engineering, Technology and Innovation (ICE/ITMC)

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“…An overview of the approaches and tools to support PSS design is provided [2], however, methods and tools analyzed use different terms and definitions. This often generates some overlapping of meaning among terms, as already highlighted in [3].…”

Section: A Pss Designmentioning

confidence: 99%

Ontology for colaborative development of product service systems based on basic formal ontology

Correia

Stokić

Siafaka

et al. 2017

2017 International Conference on Engineering, Technology and Innovation (ICE/ITMC)

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the paper is one of the few attempts to develop a Product Service System (PSS) ontology aiming to facilitate Knowledge Management in collaborative PSS design, focusing upon machine industry. The PSS ontology includes concepts such as products, services, PSS, PSS lifecycle, process and stakeholders, including direct customers, consumers and their feedback. The context sensitivity approach is proposed to fully support the use of different tools for PSS development by various stakeholders. The context model includes both PSS ontology and a so-called usercentric ontology. The process to develop the ontologies is described. The approach to build the PSS ontology is based on the so-called Basic Formal Ontology (BFO). The foreseen applications of both ontologies in industrial practice of machine vendors and the expected benefits are being elaborated.

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“…The phases of a PSS lifecycle are depicted in Figure 1, from the initial concept to the final disposal [3]. The concept phase comprises the set of objectives to be attained and the added value to the target customer.…”

Section: Figure 1 -Pss Life Cyclementioning

confidence: 99%

A sentiment analysis solution for the re-design of product-service systems

Pina

Gois

Mano

et al. 2017

2017 International Conference on Engineering, Technology and Innovation (ICE/ITMC)

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In an extremely competitive economy, companies need to get ahead of competition as fast as possible, both in delivering quality of products and services, but also in extending their lifecycle to match the expectations and needs of customers. Analysing where product and service systems are lacking in terms of customer requirements is crucial. Currently it might take some time for information to travel from customer to producer, since the connection may include stores and local representatives before reaching the products' and services' designers. Although this information is readily available in social networks, the issue resides in efficiently merging and showing it in a simple and meaningful way to the designer of new products and systems. By identifying important parameters in posts and opinions, data becomes easier to qualify and, as a result, easier to identify by a designer. In this document, we describe a solution for this problem.

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Supporting Context Sensitive Lean Product Service Engineering

Cited by 11 publications

References 9 publications

Collaborative product-service systems engineering: Towards an active role of customers and stakeholders in value co-creation

Collaborative product-service systems engineering: Towards an active role of customers and stakeholders in value co-creation

Ontology for colaborative development of product service systems based on basic formal ontology

A sentiment analysis solution for the re-design of product-service systems

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