Supporting communication and collaboration practices in safety-critical situations

Camp, Paul J.; Hudson, James M.; Keldorph, Russell B.; Lewis, Scott M.; Mynatt, Elizabeth D.

doi:10.1145/633437.633438

Cited by 6 publications

(8 citation statements)

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“…Whereas voice chat provided coordination advantages similar to those provided by two-way radio, it imposed some of the problems faced by radio users (Camp, Hudson, Keldorph, Lewis, & Mynatt, 2000;Toups, Kerne, & Hamilton, 2011). Participants complained that voice channels were prone than text to congestion.…”

Section: Resultsmentioning

confidence: 99%

“…Another desired and had experienced the use of "radio discipline" by raiding parties. Some guilds reduced clutter by employing officer channels distinct from the main raid channel, in a manner reminiscent of the system designed by Camp et al (2000). Some participants felt a "public" voice channel would be feasible for areas like taverns in which large numbers congregated to form groups, trade, and so on; others felt that channel congestion would prevent voice from ever being used for public chat.…”

Section: Resultsmentioning

confidence: 99%

“…Radio users encounter some of these advantages and difficulties (Camp et al, 2000;Toups, Kerne, & Hamilton, 2011;Woodruff & Aoki, 2003). Simply adding all-to-all voice to a virtual world and "hoping for the best" is unlikely to lead to a successful implementation: users may reject the channel and even the virtual world itself.…”

Section: Resultsmentioning

confidence: 99%

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Voice in Virtual Worlds: The Design, Use, and Influence of Voice Chat in Online Play

Wadley

Carter

Gibbs

2014

Human–Computer Interaction

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Communication is a critical aspect of any collaborative system. In online multiplayer games and virtual worlds it is especially complex. Users are present over long periods, require both synchronous and asynchronous communication, and may prefer to be pseudonymous or engage in identity-play while managing virtual and physical use contexts. Initially the only medium for player-to-player communication in virtual worlds was text, a medium well suited to identity-play and asynchronous communication, less so to fast-paced coordination and sociability among friends. During the past decade vendors have introduced facilities for gamers to communicate by voice. Yet little research has been conducted to help us understand the influence of voice on the experience of using virtual space: Where, when, and for whom voice is beneficial, and how it might be configured. To address this gap we examined a range of online gaming environments. We analyzed our observations in the light of theory from Human-Computer Interaction, Computer-Supported Cooperative Work, and Computer-Mediated Communication. We conclude that voice radically transforms the experience of online gaming, making virtual spaces more intensely social but removing some of the opportunity for identity play, multitasking, and multigaming while introducing ambiguity over what is being transmitted to whom. /martinrg) is a researcher working at the intersection of science technology studies and human-computer interaction with an interest in the domestic appropriation of high-speed broadband and digital commemoration; he is an Associate Professor in the

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Section: Resultsmentioning

confidence: 99%

Section: Resultsmentioning

confidence: 99%

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Voice in Virtual Worlds: The Design, Use, and Influence of Voice Chat in Online Play

Wadley

Carter

Gibbs

2014

Human–Computer Interaction

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“…One paper describes the findings from fieldwork conducted with firefighters and the resulting prototype displays for an incident commander at an emergency . Another paper suggests a context-aware messaging system to improve firefighter safety , while another proposes a fire communication system that recognizes the different needs of officers and standard firefighters (Camp et al, 2000). Additionally, research has explored the usefulness of softwarebased simulations.…”

Section: Related Workmentioning

confidence: 99%

Supporting Community Emergency Management Planning through a Geocollaboration Software Architecture

Schafer

Ganoe

Carroll

2007

Comput Supported Coop Work

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Emergency management is more than just events occurring within an emergency situation. It encompasses a variety of persistent activities such as planning, training, assessment, and organizational change. We are studying emergency management planning practices in which geographic communities (towns and regions) prepare to respond efficiently to significant emergency events. Community emergency management planning is an extensive collaboration involving numerous stakeholders throughout the community and both reflecting and challenging the communityÕs structure and resources. Geocollaboration is one aspect of the effort. Emergency managers, public works directors, first responders, and local transportation managers need to exchange information relating to possible emergency event locations and their surrounding areas. They need to examine geospatial maps together and collaboratively develop emergency plans and procedures. Issues such as emergency vehicle traffic routes and staging areas for command posts, arriving media, and personal first respondersÕ vehicles must be agreed upon prior to an emergency event to ensure an efficient and effective response. This work presents a software architecture that facilitates the development of geocollaboration solutions. The architecture extends prior geocollaboration research and reuses existing geospatial information models. Emergency management planning is one application domain for the architecture. Geocollaboration tools can be developed that support community-wide emergency management planning and preparedness. This paper describes how the software architecture can be used for the geospatial, emergency management planning activities of one community.

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“…Examples include the use of mobile multimedia communication for telemedicine and early diagnosing in emergency ambulance services (van den Anker and Lichtveld, 2000), distributed process control and error diagnosing in wastewater treatment plants (Nielsen and Søndergaard, 2000), and the use of remotely controlled service robots for aiding disabled or elderly people (Hü ttenrauch and Norman, 2001). Also related to this, the limitations of voice-based communication by capturing spoken utterances and integrating it with other data for creating persistent graphical representations have been suggested within areas such as air traffic control (Fields et al, 1999), and fire-fighting services (Champ et al, 2000).…”

Section: Introductionmentioning

confidence: 99%

Exploring ‘Canned Communication’ for coordinating distributed mobile work activities

Kjeldskov

Stage

2006

Interacting with Computers

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Communication between physically distributed people in industrial and safety-critical domains is often spoken and mediated through walkie-talkies, or closed-circuit intercoms. Because this kind of communication is hampered by noise, radio interference, lack of persistency, etc. vital information is sometimes lost. In response to this challenge, this paper discusses the use of 'canned' text-based messaging as a supplement for improving such communication. Based on data from ethnographic studies of work activities in an industrial domain, and grounded in a theoretical model of communication, we have designed and evaluated a mobile canned communication prototype system facilitating exchange of predefined text messages, a persistent graphical representation of the operation in progress, and a filtered list of completed tasks. Results from two evaluations show that in the domain considered, canned text-based communication has a potential to supplement voice and assist in overcoming some of the inherent problems of spoken communication. Yet using a textual and persistent mode of communication also raises new challenges such as choice of modality, speed, flexibility and handling situations deviating from standard procedures.

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Supporting communication and collaboration practices in safety-critical situations

Cited by 6 publications

References 0 publications

Voice in Virtual Worlds: The Design, Use, and Influence of Voice Chat in Online Play

Voice in Virtual Worlds: The Design, Use, and Influence of Voice Chat in Online Play

Supporting Community Emergency Management Planning through a Geocollaboration Software Architecture

Exploring ‘Canned Communication’ for coordinating distributed mobile work activities

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