Support to Rural, Remote, and Northern Counsellors: The Unique Features Inherent to Video-Conferencing Technology

Abstract

This paper presents the qualitative findings from a mixed methods quantitative-qualitative explanatory sequential research project. It investigates unique features of video conferencing technology and how these can be helpful in supporting counsellors in rural, remote, and Northern contexts to mitigate compassion fatigue through video conferencing clinical supervision. Semi structured interviews with nine respondents were conducted and analyzed with thematic content analysis supported by NVivo 10. The results revealed eight higher order themes. Of note are the thematic results which described technology as a solution, the unique opportunities inherent in the medium of video conferencing, and some of its inherent challenges. These results are relevant to a variety of consultative contexts across healthcare and education because they assist in understanding how the technology impacts interpersonal connection and efficacy in supervision work.