Support for remote usability evaluation of web mobile applications

Carta, Tonio; Paternò, Fabio; Santana, Vagner Figueredo de

doi:10.1145/2038476.2038502

Cited by 16 publications

(13 citation statements)

References 9 publications

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“…These three are the most common dimensions for which usability testing is conducted. Generally, as part of the test, participants are asked to use their mobile phones to perform a number of tasks (e.g., a task in [20] is to check the United Airlines departure flights to Chicago). Effectiveness of a mobile web page was measured by the successful number of completed tasks and efficiency as the time taken for task completion.…”

Section: Testing Different Dimension Of Usabilitymentioning

confidence: 99%

Usability Challenges in Smartphone Web Access: A Systematic Literature Review

Al-Ismail

Sajeev

2014

Service Science and Knowledge Innovation

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Abstract. Systematic literature reviews facilitate methodical understanding of current advances in a field. With the increasing popularity of smartphones, they have become an important means to access the web. Although the literature on this topic is growing in recent times, there has been no effort yet to systematically review it. This paper reports on a systematic literature review of primary studies from 2007 to 2012 that concern mobile web usability. We identify the usability dimensions tested and the testing procedures adopted in the literature. We anticipate that our work will not only help researchers understand the current state of usability testing of mobile web but also identify the areas where further research is needed in addressing the challenges identified.

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Section: Testing Different Dimension Of Usabilitymentioning

confidence: 99%

Usability Challenges in Smartphone Web Access: A Systematic Literature Review

Al-Ismail

Sajeev

2014

Service Science and Knowledge Innovation

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“…In this paper we will discuss a different approach in which the user-generated logs will be compared with optimal logs created by the application designers in order to demonstrate the best way to perform the tasks. This approach was introduced in [6], even if that solution was limited in terms of intelligent analysis and how to represent the usability data collected.…”

Section: Related Workmentioning

confidence: 99%

“…Its new version addresses some of the limitations detected in its initial implementation [6] related to the visual representations provided for the usability analysis and the underlying processing of the data gathered. WUP exploits a proxy server, which inserts into the accessed Web pages some JavaScripts, which are then used to log the user interactions and send such logs to the usability server.…”

Section: Wup: An Example Tool For Remote Evaluation Of Mobile Web Appmentioning

confidence: 99%

Remote Usability Evaluation of Mobile Web Applications

Burzacca

Paternò

2013

Human-Computer Interaction. Human-Centred Design Approaches, Methods, Tools, and Environments

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Abstract. Recent proliferation of mobile devices has made it important to provide automatic support for usability evaluation when people interact with mobile applications. In this paper, we discuss some specific aspects that need to be considered in remote usability of mobile Web applications, and introduce a novel environment that aims to address such issues. Keywords:Remote Evaluation, Logging Tools, Mobile Usability. IntroductionIn usability evaluation, automatic tools can provide various types of support in order to facilitate this activity and help developers and evaluators to gather various useful pieces of information. Several approaches have been put forward for this purpose. Some tools allow users to provide feedback on the considered applications through questionnaires or reporting critical incidents or other relevant information. Other proposals have been oriented to providing some automatic analysis of the user interface implementation in order to check its actual conformance to a set of guidelines. A different approach consists in gathering information on actual user behaviour and helping evaluators in analysing it in order to identify possible usability problems.In remote usability evaluation evaluators and users are separated in time and/or space. This is important in order to analyse users in their daily environments and decrease the costs of the evaluation by avoiding the need to use specific laboratories and to ask users to move.The purpose of this paper is to discuss the possibilities offered by remote usability evaluation of mobile applications based on logging user interactions and supporting the analysis of such data. We describe the novel issues raised by this type of approach and provide concrete indications about how they can be addressed, in particular when Web applications are accessed through mobile devices.In the paper we first discuss related work; next we provide a discussion of the important aspects that have to be considered when designing support for remote evaluation of mobile application; and then introduce examples of possible solutions to such issues provided by a novel version of a remote evaluation environment. Lastly, we draw some conclusions and provide indications for future work.

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“…For example, WebQuilt [6] only performed proxy-based logging and, thus, it was not able to gather detailed information regarding user interactions and the surrounding environment. Other approaches exploiting client-based logging [1] [5] provided reports of the data collected not easy to interpret. The evaluation of the interactions with mobile application by comparing task models with the logs associated with real use was investigated in [5].…”

Section: Introductionmentioning

confidence: 99%

“…Previous solutions [1] have provided rather static and limited representations of such timelines, we have thus designed new solutions to represent and manipulate them. The tool allows evaluators to access the list of available timelines from a given user test ordered by time of the corresponding log files.…”

mentioning

confidence: 99%