Supply Chain Management and the Role of ICT: DART-SCM Perspective

Causes of Restocking Delays in Absence of Real Time Inventory Tracking of Airtel Airtime

“…For example there is a real-time gap between the Distributors to the end customer. There is need for the retailers and other medium whole-sellers to collaborate with their Distributors to upgrade their purchasing and Supply Management Function from clear role to an integral part that modernizes the phenomenon in extension of Supply Chain Management (SCM) and information technology infrastructure plays a crucial role in improving SCM capability and in Supply Chain (SC) strategy, an increase in the use of Information Communication Technologies (ICT) has a positive influence on vendor relationship management and Customer Relationship Management (CRM) [2]. From the research on "information distortion in a supply chain: The bullwhip effect" it considers a series of companies in an SC of which orders are made from the immediate upstream member and in that study, inbound orders from a downstream member serve as a valuable input information to the upstream production and inventory decisions.…”

“…Therefore, appropriate use ICT in bridging the real time gap at the Distributor Company (DC) whereby automatic update stock inventory levels can be instantly without taking a lot of time to manually ascertain how much Airtime stock is needed to be restocked at the Distributor Company, thus contributing to a positive influence on vendor relationship management and Customer Relationship Management (CRM) [2]. "Shortage of Airtime" is a term commonly used by Airtel Distributor when the demand of certain denominations of airtime exceeds the available stock at the DC premises and perhaps the researcher seeks to use the word "Bullwhip Effect" since the research that was carried out in "information distortion in a supply chain: The Bullwhip Effect" [3] seems to be related to the study that the researcher had undertaken.…”