Supply chain collaboration and service innovaiton in Thai hotel industry

Pongsathornwiwat, Narongsak; Jeenanunta, Chawalit; Theeramunkong, Thanaruk; Huynh, Van–Nam

doi:10.1109/ieom.2015.7228113

Cited by 1 publication

(3 citation statements)

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“…Should CE be part of an organisation's corporate strategy? In support of this hypothesis, (Pongsathornwiwat et al. , 2015) found that integrating with a firm's suppliers and customers along with the firm's competitive strategy will lead to improved operations performance.…”

Section: Methodsmentioning

confidence: 95%

“…, 2015), it is argued that CE could also contribute to productivity? Pongsathornwiwat et al. (2015) hypothesised that supply chain collaboration has a significant positive effect on firm performance.…”

Section: Methodsmentioning

confidence: 99%

“…Based on the claims that SCC leads to productivity (Tsang et al, 2015), it is argued that CE could also contribute to productivity? Pongsathornwiwat et al (2015) hypothesised that supply chain collaboration has a significant positive effect on firm performance. Shan et al (2020) has hypothesised CSC innovation and performance of Chinese companies and found a positive impact.…”

Section: Development Of Hypothesesmentioning

confidence: 99%

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Supply chain performance measurement through collaborative effectiveness: an Asia–Pacific perspective

Mahadevan

Elias

Samaranayake

2022

IJPPM

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PurposeThe main purpose of this research is to investigate the supply chain performance through collaborative effectiveness, from the organisations of Asia–Pacific region perspective, compared with that of global organisations based on collaborative supply chain practices.Design/methodology/approachThe survey research methodology was adopted, involving the collection of survey data from 223 participants across 10 different industries and 6 geographic regions. Data included 103 organisations in the Asia–Pacific region including Australia, India, China, Malaysia, Singapore, Indonesia and Thailand.FindingsFrom a collaborative effectiveness perspective, the supply chain performance of Asia–Pacific organisations is different when compared with that of global organisations. It was also found that global organisations are driven by sales performance, while Asia–Pacific organisations are focussing mainly on the cost in terms of the number of employees, and therefore productivity. The metal industry stands out to be the best performing industry from a collaborative effectiveness perspective in the Asia–Pacific region and globally.Practical implicationsThe research findings can be used as a guide by industry practitioners to develop benchmarks for collaborative supply chain practices by industry and region of operations. This research has been limited to a few industries such as manufacturing, logistics, service and retail industries.Originality/valueThis research generates new knowledge on the relationship between the collaborative effectiveness and supply chain performance, from the perspectives of both Asia–Pacific and global organisations, based on a collaborative effectiveness framework. The study proposes an innovative approach of assessing supply chain performance through collaborative effectiveness from the perspectives of geographical boundaries and industry types.

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Section: Methodsmentioning

confidence: 95%

Section: Methodsmentioning

confidence: 99%