Supplier selection and business process improvement: an exploratory multiple case study

Abstract

One of the most critical gaps in the literature is the lack of empirical research pertaining to what attributes of the supplier influence the process improvement of the buyer, and the other is the lack of theoretical framework relating to how and why the buyer's process improvement is affected by the supplier selection factors. This study aims to fill these gaps and empirically explore the relationship between supplier selection and Business Process Improvement (BPI). The results indicate the supplier's Quality, Service, Organisation, Relationship and Cycle Time have relations to the buyer's Improvement Initiative and Customer Focus while the supplier's Cost, as an important selection factor, has no relation to the BPI factors. As an exploratory study, it also intends to refine issues, identify important variables, formulate more precise questions and generate hypotheses for further research.

Sustaining effective business value chain: future challenges

“…Nowadays, the suppliers have become an important strategic partner because of their impacts on a company's financial performance (Rungtusanatham et al, 2003;Sarkis et al, 2007;Silva, 2008;Wu, 2009). In general, Talluri and Sarkis (2002), Garfamy (2003), and Green et al (2009) suggested that the success of supply-chain management depended on:…”

Evaluation of orientation on performances and process improvements in manufacturing organizations

“…Proizvođači razvijaju strategije poboljšanja procesa kako bi unapredili i osigurali satisfakciju potrošača ali i sam kvalitet proizvoda redukcijom defekata [16]. Garfamy [17] ističe postojanje tri aspekta strategija poboljšanja procesa, odnosno kontinuiranih poboljšanja procesa, reinženjeringa poslovnih procesa i benčmarkinga poslovnih procesa.…”

CADOProSys Software. Logistics

“…The selection of the supplier is done based on multi-attribute utility theory (MAUT) [7][8][9][10]. This theory is one of the most applied due to its ability to take into account both qualitative and quantitative factors, influencing supplier selection in the presence of risk and uncertainty.…”