Superapps as Enterprise-wide Applications & Services in E-governance: Cases for UAE

Abstract

Title: The title of this paper is superapps Enterprise-wide applications & services in e-governance organizations. The research project will highlight the popularity of the super app and its importance in recent times. Purpose: The purpose of this is to understand the effectiveness of super app in the government sector and the ways it is utilised by the users. It also states the ways by which super app within the government firms can usefully accomplish a wider range of services. As a result of the implementation of super apps, government firms can present their services to a huge section of their target people. Therefore, the satisfaction rate of the customers of the services or the products enhances to a considerable rate. Problem: Along with benefits, super app also comprises of wide range of issues as it needs high-ended WIFI network services. However, such types of services are not available all times in the day and this creates an issue within the users. Moreover, the sites are sometimes hanged due to high user’s accessibility and this also creates a problem within the mind-set of the customers using the application. H0: Hypothesis: the use of super apps effectively contributes to e governance by accomplishing wider range of services and reach wider range of customers. H1: Super app services availability depends on serval factors which affects it such as WIFI availability and customer mindset Approach: Despite of the negative aspects, the super applications are widely accepted by the users and are also utilised effectively. This is because the users can reach wide range of activities with the super app. Therefore, the trust and reliability of the customers over these application increases day by day in the recent era. Analysis: It can be mentioned that super apps are extremely useful for the customers in achieving their services in a very short period of time.