Suggestions of Improvements on Visual Information System in Subway Transfer Station -Mainly with Service for Destination Information in Sindorim Station-

Abstract

The subway is one of the representative urban public transportation systems. Since its being opened in 1974, the Seoul Subway has been continually extended, and new lines are being added in the metropolitan and outskirt areas, even at present. As a result, the numbers of transfer stations and transfer sections have been significantly increased, making the usage of the subway system more and more complicated. In the transfer stations with big floating population and overlapped flows of traffic in the subway, passengers want their movements to be more precise and faster, without taking the wrong trains by mistake. Therefore, the visual information system for the subway inside the stations is extremely important. At the same time, the visual information system is required to be easy to understand and use, even if the passengers do not have previous experience of using the subway. In this research we studied the problems existing in the visual information system which is currently working in the subway system, and suggest the direction of the improvement of the subway service based on our studies. This research was mainly performed at Sindorim Station, one of the busiest stations in Seoul Subway with huge floating population and complex transfer sections. The purpose of this research is the investigation of behavioral and recognitive characteristics of passengers in the transfer sections through preceding research and qualitative analysis, to draw the direction for future improvement of the current system and suggest the improved experience of using the subway system.

The Influence of Users’ Spatial Familiarity on Their Emotional Perception of Space and Wayfinding Movement Patterns

“…[ 11 , 12 ]. Efficient planning for users is important in public transportation [ 13 ], and In and Choe [ 14 ] conducted a study on a subway space, which is a representative public transportation method. It was confirmed that in complicated subway transfer sections (Sindorim Station, Seoul), factors that make wayfinding difficult include a lack of information transmission of the visual information system that provides information to users and its complex arrangement, etc.…”