“…1 Transaction costs reduction: cost-related benefits have been mentioned by a number of authors (e.g., Croom and Johnston, 2003;Presutti, 2003;Yen and Ng, 2003;Hawking et al, 2004;Puschmann and Alt, 2005;Tatsis et al, 2006;Croom and Brandon-Jones, 2007;McConnell, 2009;Karthik and Kumar, 2013) and include reduced price, administration and inventory costs, and inaccuracies (Smart and Harrison, 2003).…”