This qualitative study aimed to understand how U.S. institutions assist students in transitioning into higher education (HE) and how the individual characteristics and qualifications of academic advisors and administrators at Dream State University assisted first-year students to transition and navigate through the campus. HE comprises not only direct instruction facilitated by the faculty, but teaching is also employed in academic staff's and academic advisor's responsibilities (Crookston, 1972; Hunter & White, 2004). Hence, Appleby (2008) states, "Advising is teaching" (p. 85). Academic advisors strive to explore their interests, weaknesses and strengths, and the impact of classes students favor, directing students to resources on campus and encouraging their socialization. Conversing about ethics, beliefs and values with academic advisors, students align their academic engagement and socialization (Bigger, 2005; Campbell, 2008). The higher education system in Azerbaijan is centralized, the organizational structure is highly hierarchical, and the educational leadership executed is traditionally based on the top-down authority (Boer et al., 2017). The four-year higher education institutions (HEIs) do not provide first-year students with academic advising, and such a pivotal component is missing in the higher education culture (Light, 2001). Faculty advisors only advise graduates, academic advising remains fragmented, and mediocracy still exists.