“…This abrupt substitution from in-person to emergency remote learning/teaching has left academic faculty, staff and students with challenges. Thus, emergency remote learning/teaching introduces change to both the people and the higher education institutions on any scale (Saykili, 2019;Ng, 2020). For example, educators have not been prepared to teach well with technology, let alone teach remotely with technology, hence, they struggled to figure out how to use digital tools, online resources, and apps to continue their teaching online (Trust, 2020).…”