2014
DOI: 10.1016/s0016-5085(14)61365-2
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Su1116 Wake-Up Call -An Analysis of Patient Phone Calls to an Inflammatory Bowel Disease Clinic

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Cited by 5 publications
(9 citation statements)
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“…The challenge the TNs experienced with FCs in the present study is congruent with the study by Holmström et al (), where FCs constituted a challenge for TNs and often comprised the caller's worries and anxieties. Furthermore, in the background it is described that in several studies the FCs were more likely to have psychiatric comorbidity (Corral et al, ; Edwards et al, ; Fisher et al, ; Liu et al, ; Middleton et al, ; Pirkis et al, ; Ramors‐Rivers et al, ; Spittal et al, ), which also seems to be the case in the present study according to these TNs. It has previously been shown that there is a positive relationship between expressions of concern by the caller and disapproval by the nurse (Ernesäter, Engström, Winblad, Rahmqvist, & Holmström, ).…”
Section: Discussionsupporting
confidence: 76%
See 1 more Smart Citation
“…The challenge the TNs experienced with FCs in the present study is congruent with the study by Holmström et al (), where FCs constituted a challenge for TNs and often comprised the caller's worries and anxieties. Furthermore, in the background it is described that in several studies the FCs were more likely to have psychiatric comorbidity (Corral et al, ; Edwards et al, ; Fisher et al, ; Liu et al, ; Middleton et al, ; Pirkis et al, ; Ramors‐Rivers et al, ; Spittal et al, ), which also seems to be the case in the present study according to these TNs. It has previously been shown that there is a positive relationship between expressions of concern by the caller and disapproval by the nurse (Ernesäter, Engström, Winblad, Rahmqvist, & Holmström, ).…”
Section: Discussionsupporting
confidence: 76%
“…Although there is no consensus on a definition of the term, the phenomenon of FCs is described in the studies that use the term. In several studies, the FCs were more likely to have psychiatric comorbidity (Corral, Yaur, Diaz, Simmons, & Sussman, ; Edwards, Bassett, Sinden, & Fothergrill, ; Fisher et al, ; Liu et al, ; Middleton et al, ; Pirkis et al, ; Ramors‐Rivers et al, ; Spittal et al, ). Furthermore, a connection has been found between medical‐psychiatric comorbidity and frequent use of primary care resources (Ferrari, Galeazzi, Mackinnon, & Rigatelli, ).…”
Section: Introductionmentioning
confidence: 99%
“…For instance, they helpfully perform triage of IBD patients by a dedicated helpline. Indeed, IBD nurse specialists may provide appropriate and timely visits, with an obvious impact on both patients’ satisfaction and use of health resources [ 15 , 16 ]. In Europe, a formal IBD Nursing education is available in the UK, Austria, Czech Republic, Finland, Germany, The Netherlands, Spain and Sweden, and it is under development in Belgium and Denmark [ 5 ], and, more recently, in Italy [ 10 ].…”
Section: Discussionmentioning
confidence: 99%
“…Our findings are similar to previous reports. 7,8 We observed a significant decrease in the number of phone calls after implementation of our interventions.…”
Section: Resultsmentioning
confidence: 69%