Abstract:Purpose: A new model of service and support has been developed between our institution and a linear accelerator vendor. Previously, a user would report machine breakdown events verbally by telephone to a dispatch center, which then coordinated repair actions with the technical helpdesk and local service engineer. In the new model, events are reported electronically directly to the vendor technical helpdesk, who can then contact the user immediately to coordinate a response. The purpose of this work is to repor… Show more
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