Studying Resilient Action Strategies of First Line Managers

Abstract

Background: One important key to an organization’s long-term competitiveness is the ability of first line managers (FLMs) to handle their role as a leader in daily work. FLMs main task is to contribute to a high and stable production output according to customer demands from an input that is characterized by instability and variability. To do so, FLMs must develop resilient action strategies – ways of working and daily problem solving that systematically facilitate to cope with instability. In this study protocol we present a methodological approach developed to evaluate and improve these.
 Methods/Design: The research approach is collaborative and developmental and performed together with two companies. The approach integrates and extends the theory and application of a model on interactive research and a framework on activity analysis. It will be applied using data collection techniques like interviews, diaries, observations, document analysis, and questionnaires. The analysis and development stages will be performed both separate and in collaboration in workshops and the result is planned to end up in the joint writing of a generic handbook on advantageous action strategies for FLMs’.
 Discussion: This study contributes with a new integration of two methodological approaches which provides a novel way to understand and develop dynamic on-the-job behaviour in work settings.

Influence of Head Nurses’ Resilience on Emergency Hospital Nurses’ Innovative Behavior and Work Alienation

“…Moreover, as nursing transformation and development continue to advance, management, technology, and service innovation have emerged as necessary movements in the advancement of the nursing field (1). The importance key to hospital'slong-term competitiveness is the abilities of head nurses to manage their daily work as leaders, to do so, head nurses must develop resilience as ways of working and increasing nurses' innovative behaviors is already a key area for healthcare growth to prevent work alienation (2). Over the past ten years, numerous publications have addressed resilience in the nursing sector (1)(2)(3).…”

“…The importance key to hospital'slong-term competitiveness is the abilities of head nurses to manage their daily work as leaders, to do so, head nurses must develop resilience as ways of working and increasing nurses' innovative behaviors is already a key area for healthcare growth to prevent work alienation (2). Over the past ten years, numerous publications have addressed resilience in the nursing sector (1)(2)(3). Head nurse resilience refers to the capability to dealing with adversity at the place of work (4).…”