“…Sensory experience is categorized as a platform characteristic on E-commerce Seller-Side, but it also relates to seller-generated content characteristics. On the other hand, emotional experience, cognitive experience, action experience, and relational experience are considered seller-generated content characteristics (Hwang et al, 2020;Ornati, 2022;Tuncer, 2021;Zhu & Wang, 2022;Yan, 2017). In summary, this study suggests that the characteristics of E-commerce Seller-Side should include at least Reliability (stability, security, prevention, and reputation), Responsiveness (efficiency), Format quality (website design, sensory experience), and Communication (customer care, contact, action experience, relational experience), with the contents within parentheses belonging to the same category of terms without parentheses.…”