Study on IoT Solutions in Smart Airports

Huan, Zhang

doi:10.1007/978-981-15-8086-4_16

Cited by 5 publications

(3 citation statements)

References 22 publications

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“…Prior research in the airline industry suggests that IoT-based CRM enhances the real-time data monitoring, collaborative, and data analytics capabilities of airlines (Keivanpour and Kadi, 2019;Pillai and Devrakhyani, 2020); sharpen network linkages with other airline companies (Bingemer, 2018) and airports (Zhang, 2020;Ushakov et al, 2022); reduces inventory cost (Keivanpour and Kadi, 2019); produces accurate traffic projections (Zhang and Yue, 2019), improves fleet availability and the availability of services (Keivanpour and Kadi, 2019). Such IoT-based CRM features allow airlines to provide customized services (He, 2020;Tang and Zhang, 2022) at a reasonable cost (Hammoud et al, 2018) and enhance customers' experience (Bingemer, 2018;Sharma et al, 2021;Ordóñez et al, 2020).…”

Section: Prior Research On Iot-based Crm In the Airline Industrymentioning

confidence: 99%

“…These co-branded credit cards allow clients to earn airline reward points and receive complimentary baggage, lounge access, and priority boarding, among other perks. These co-branded credit cards boost consumer loyalty and encourage increased spending (Wang and Hsu, 2016) Prior research demonstrates that IoT-based CRM helps airlines strengthen their network linkages with other airlines (Bingemer, 2018), airports (Zhang, 2020;Ushakov et al, 2022), etc. Airlines can offer tailored services (He, 2020;Tang and Zhang, 2022) at affordable prices (Hammoud et al, 2018) and improve the consumer experience (Bingemer, 2018;Sharma et al, 2021;Ordóñez et al, 2020) because of these linkages.…”

Section: Cross-industry Partnershipmentioning

confidence: 99%

“…However, there is a shortage of research studies that portray the significance of IoT-based CRM in leading to customer satisfaction and loyalty in the airline industry. Previous research has also suggested that IoT-based CRM can enable airlines linkages with airports to facilitate customer experience (Zhang, 2020;Ushakov et al, 2022). However, previous research has not adequately considered the airlines' linkages with banks and hotels to enhance customer satisfaction and loyalty.…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

A review of recent advances in Internet of Things-based customer relationship management to improve customer satisfaction and loyalty in the airline industry

Almansour,

Luo,

Lin

2024

Int. j. adv. appl. sci.

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Airlines use strategies to build and keep profitable, loyal customers through customer relationship management (CRM). However, as customer needs change, CRM systems must also change. With the Internet of Things (IoT) offering new ways to improve how customers experience services, airlines are combining IoT with their CRM systems. The connections airlines have with partners, airports, hotels, and banks can help meet these changing customer needs. However, past studies have not fully looked into how IoT-enhanced CRM helps make customers more satisfied and loyal or how airlines' connections with others play a part. Therefore, this study looks into how IoT-enhanced CRM is improving customer satisfaction and loyalty in airlines. It also examines how airlines' connections with others can support the relationship between IoT-enhanced CRM and customer satisfaction and loyalty. The study suggests a model and makes suggestions about the importance of IoT-enhanced CRM in making customers more satisfied and loyal. It also outlines how to test these suggestions and suggests directions for future research.

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Section: Prior Research On Iot-based Crm In the Airline Industrymentioning

confidence: 99%

Section: Cross-industry Partnershipmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

A review of recent advances in Internet of Things-based customer relationship management to improve customer satisfaction and loyalty in the airline industry

Almansour,

Luo,

Lin

2024

Int. j. adv. appl. sci.

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Technological and educational challenges towards pandemic-resilient aviation

2021

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While COVID-19 has devastating effects on aviation, several recent studies have highlighted the potential of the pandemic-induced break for rethinking air transportation, hopefully orchestrating changes towards the construction of a more pandemic-resilient aviation system. Here, pandemic-resilient means that aviation stakeholders can sustain the impact of an epidemic or pandemic outbreak through a more informed reallocation of their resources and more collaborative decision making, while being able to minimize the impacts of external events. Our study contributes to the literature by discussing the challenges associated with technological innovation and education of aviation professionals, on the way towards pandemic-resilient aviation. We discuss issues surrounding technologies for smarter aircraft, smarter airports, and smarter airlines. While technology ensures long-term competitiveness and sustainability, an often-ignored source of challenges are human resources and education. COVID-19 has uncovered and magnified the effects of severe concerns with the current aviation education system, which need to be solved by extended skill sets, modern technology, and better career perspectives. Without properly addressing these technological and educational challenges, the aviation industry likely misses an distinct opportunity for restructuring towards pandemic-resilient aviation.

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