Study of Integral Logistics in areas of a supermarket, in the city of Villahermosa, Tabasco, Mexico, for a comprehensive improvement proposal

Abstract

The central purpose of the project is the study of Integral Logistics in which it is analyzed in two specific areas: Human Resources and Warehouse. Both areas belong to an internationally renowned supermarket located in the city of Villahermosa, Tabasco, Mexico. The objective of the study is to collect information on the "Before, During, and After" of the development of the activities of the aforementioned departments, in order to collect the necessary information and prepare a Measurement Instrument structured to suit the organization under study. Said Instrument contains specific questions according to the activities carried out in each area, to subsequently measure them through the Likert scale. This Instrument allows data to be collected in a quantitative way, highlighting the areas of opportunity of the different departments in question, granting items as a reference to achieve an interpretation of the percentage of responses obtained. Said data collection instrument was completed with the support of the General Manager of the branch understudy, which was carried out through the Microsoft Teams platform, where the necessary information was obtained in order to later be interpreted according to the elements obtained. These helped to capture the results obtained in pie charts and develop a proposal for improvement.