Study of GUI design convergence guideline for the users of aged generation

Jeon, In-Kyu; Chung, Jong Shik

doi:10.14400/jdc.2015.13.7.323

Cited by 6 publications

(2 citation statements)

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“…Older people may struggle to accept and use technologies due to the gradual decline in physical function and cognitive capabilities (Kuo et al, 2012). In the aging process, an individual's physical function, especially visual and auditory function, gradually decreases (Jeon & Chung, 2015). In the Digital Lounge, the video chat booth is equipped with a large monitor, so even customers with poor eyesight can easily manage their tasks.…”

Section: Health Conditionsmentioning

confidence: 99%

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Communication with the Elderly Customers in the Digital Era: A Case of Video-Chat Service of a Korean Insurance Company

Jeong¹

2023

Bus. Commun. Res. Pract.

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Objectives: BigTech companies have expanded into the financial sector and offer various services such as payments, lending, insurance, wealth management, and other financial products. However, elderly individuals may struggle to adapt to new technologies and digital financial services due to a lack of familiarity and experience with digital devices and online platforms. The purpose of this study was to examine the case of a Korean life insurance company that introduced video chat services to address the digital inclusion of elderly customers, the proportion of whom is increasing due to population aging in the wave of pandemic-accelerated digitalization. Methods: In this case study, we investigated the M Life insurance company's successful introduction of video chat-based customer service to replace existing customer walk-in centers. Two series of customer satisfaction survey results are presented. In addition, based on the senior technology acceptance model (STAM) theory, we investigated the factors contributing to the success of video chat customer service and suggested directions of development. Results:In accordance with the STAM, personal characteristics such as self-efficacy, anxiety, and health deficiencies, as well as environmental supports including assistance and guidance, were key factors contributing to the successful adoption of and intention to use the video chat service among senior customers. Conclusions: Through video chat-based customer service, customers can enjoy the benefits of non-face-to-face, time-agnostic, and location-agnostic interaction. Additionally, the company benefits from improved human resource efficiency and employee satisfaction.

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Section: Health Conditionsmentioning

confidence: 99%

“…In Korea, a factor materially impacting society along with COVID-19 is population aging. In fact, due to the development of the economy and medical technology, population aging is a worldwide phenomenon (Jeon & Chung, 2015). However, South Korea has one of the fastest rates of aging around the globe.…”

Section: Introductionmentioning

confidence: 99%

Communication with the Elderly Customers in the Digital Era: A Case of Video-Chat Service of a Korean Insurance Company

Jeong¹

2023

Bus. Commun. Res. Pract.

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A Study for Multicultural Families as Digital Poverty: Focusing on Target Changes of the Digital Divide Survey for Multicultural Families

Lee¹,

Lee²,

Choi³

2016

Journal of Digital Convergence

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The definition of digital poverty of multicultural families has not been changed since it was used at the first digital divide survey in 2012. The objective of this study is to reexamine and redefine digital poverty targets of digital divide survey for multicultural families. The results suggest to reexamine multicultural families rather than limiting to Immigrant women for digital poverty. The results were as follows. First, the current survey has been limited to the migrant women for information gap survey of married migrants. But, It is expected to increase immigrant men in the future. It should include migrant men in the marginalized target in terms of preparation for a multicultural society. Second, the current survey has been limited to the migrant women for information gap survey. But, It is expected to increase children of multicultural families. This information gap is likely to be linked to differences in education or future economic disparities for children of multicultural families. It should include children of multicultural families in the marginalized target in digital divide survey.

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Development of Integrated Infant Care Management App Prototype System in Mobile Environments

Sok¹,

Kim²

2016

Journal of the Korea Convergence Society

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Recently with the wide spread smart devices and the flexible forms of work such as working from home due to changes in work practices, people are getting various information easily. Many women with a baby get to be interested in foods, health, and growth of their baby and the new task of raising a baby comes with a new burden added to taking care of their family and can develop into obsessive compulsive disorder to be a great mother. So many mothers suffer from child-rearing stress. Also, as the balance of work and life in mobile environment emerged as an important issue, the need for integrated information management applications that give infant care assistance to new mothers was increased. This study analyzed preferences on infant care information apps and developed prototype apps for infant care information management that can provide integrated customized infant care information that is actually needed.•

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Study of GUI design convergence guideline for the users of aged generation

Cited by 6 publications

References 0 publications

Communication with the Elderly Customers in the Digital Era: A Case of Video-Chat Service of a Korean Insurance Company

Communication with the Elderly Customers in the Digital Era: A Case of Video-Chat Service of a Korean Insurance Company

A Study for Multicultural Families as Digital Poverty: Focusing on Target Changes of the Digital Divide Survey for Multicultural Families

Development of Integrated Infant Care Management App Prototype System in Mobile Environments

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