Study Of Branchless Banking Business Model

Yuliaty, Tetty; Azhmy, Muhammad Fauzan; Marpaung, Muslim; Tanjung, Hendri

doi:10.2991/ebic-17.2018.72

Cited by 2 publications

(3 citation statements)

References 1 publication

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“…He considered the financial needs in the current scenario to provide satisfactory solutions for customers through a platform (scenario). However, Yuliaty et al (2017) argued that lack of knowledge about branchless banking, socialization and public education in this regard were some of the challenges that stand in the way of realizing branchless banking development.…”

Section: Discussionmentioning

confidence: 99%

Simulation of the effect of COVID-19 outbreak on the development of branchless banking in Iran: case study of Resalat Qard–al-Hasan Bank

Shahabi

Azar

Razi

et al. 2020

RBF

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PurposeCOVID-19 has become a global challenge with a significant rate of prevalence, and it has exerted devastating consequences in epidemic, economic and social terms. Therefore, a number of studies have already been, or are now being, conducted on the detrimental effects of the virus. In this respect, a question may arise: Is there any possibility to turn the threat of the virus outbreak into an opportunity in some sectors such as the banking industry? In this research, the effects of COVID-19 outbreak as an intervening element on the acceptance of branchless banking were studied.Design/methodology/approachIn this research, the factors affecting the acceptance and development of branchless banking in Iran at the time of COVID-19 outbreak were identified by systematically studying the theoretical framework, conducting further research and interviewing the experts; then, a causal loop diagram of the problem in the proposed case study and the flow rate model were presented.FindingsThe simulation results showed that banking transactions and a bank's financial resources would increase by implementing the package policy of reducing the number of branches, promoting incentive policies and increasing the budget rate of the bank in Information Technology (IT). Further, by promoting customers' acceptance of new technologies, the spread of COVID-19 can be viewed as a positive factor, or even a catalyst, in the acceptance and development of branchless banking in Iran.Originality/valueBased on the proposed model, the difficulties faced by individuals during the spread of COVID-19 could act as justifiable incentives to boost appropriate organizational preparations for making changes to the classic working processes. Processes such as telecommuting, job rotation and so on are among these changes.

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Section: Discussionmentioning

confidence: 99%

Simulation of the effect of COVID-19 outbreak on the development of branchless banking in Iran: case study of Resalat Qard–al-Hasan Bank

Shahabi

Azar

Razi

et al. 2020

RBF

View full text Add to dashboard Cite

show abstract

“…As a result, they opt to operate in urban areas. On the other side, rural area customers have to travel to these distant urban branches to get banking services by expending significant time and money [3]. Otherwise, rural people fall back on local, expensive informal financial service alternatives to manage their finances.…”

Section: Introductionmentioning

confidence: 99%

“…Studies confirmed that a branchless banking system is the most convenient banking platform that helps to assure financial inclusion [4] [3]. It is more essential when individuals are excluded from banking services by barriers such as high fees, distance, and lack of suitable services.…”

Section: Introductionmentioning

confidence: 99%

Adoption of branchless banking system as part of inclusive financial services: extension of Technology acceptance model

Assefa¹

2020

Preprint

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<i>The present study has extended the original technology acceptance model by adding sociocultural factors, facilitating conditions (FC), and trust constructs. The result confirmed that FC (the existence of local agents and government guaranty on banking transaction) directly affects an individual’s trust in BBS that leads to system adoption. The study also found that the effect of sociocultural factors on perceived usefulness is more substantial than its effect on perceived ease of use. Thus, the present study suggested that any elegant branchless banking system has no acceptance if it is not designed to align with the socio-cultural values of the users, specifically to their religion.</i>

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Study Of Branchless Banking Business Model

Cited by 2 publications

References 1 publication

Simulation of the effect of COVID-19 outbreak on the development of branchless banking in Iran: case study of Resalat Qard–al-Hasan Bank

Simulation of the effect of COVID-19 outbreak on the development of branchless banking in Iran: case study of Resalat Qard–al-Hasan Bank

Adoption of branchless banking system as part of inclusive financial services: extension of Technology acceptance model

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