Study Of Airport Development Through Smart Airport Concept Approach In Supporting National Tourism Strategic Area In South Sulawesi Province

Abstract

The aim of the research is to analyze a study of quality of the development of Sultan Hasanuddin International airport through the concept of the Smart Airport. The methodology of research using descriptive quantitative and qualitatifve research. The descriptive quantitative analysis in this research use the scale of likert and path analysis with the help of SmartPLS software. The results of the research showed that the quality and performance level of services of Sultan Hasanuddin International airport Makassar based on the quality and performances services attributes, namely reliability, responsiveness, assurance, empathy and tangible and the level of customer satisfaction. the quality of airport development services indicate a significant indirect or direct significant effect on customer satisfaction. The value of r-square on the performance of airport development services is 0.823 > 0.70 at the level of customer satisfaction 0.6278 > 0.70, it can be concluded that the variables and indicators are reliable because they fulfill of requirements > 0.70. In this case the T-value < 1.96 and P-value < 0.05. Thus, it can be concluded that the X4 variable has not significant effect on the Y variable with its indicators. Based on the results of the research, it can be concluded that the quality and performance of airport development services through a conceptual approach Smart Airport significant effect on the level of customer satisfaction. Hoped that in the future airport development will be further improved considering that the Sultan Hasanuddin International Airport in Makassar will be planned to go to Makassara erocity with the aerotropolis concept and Smart Airport concept as a supported of technological service innovation that provides basic infrastructure so that all activities it can be well connected.