Study of a two types of general heterogeneous service queueing system in a single server with optional repeated service and feedback queue
Snigdha Mahanta,
Nitin Kumar,
Gautam Choudhury
Abstract:This paper addresses a model on a single server queue and two service representatives. After a customer is served, he/she has the three options: opting for receive the same service again (re-service), joining as a new customer for another regular service (feedback), or leaving the service system altogether. To ensure the queueing system is Markovian, we introduce an additional variable (supplementary variable) and using this approach, we derive the explicit distribution of queue size at random and departure ep… Show more
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