Studies on Information Users and Non-Users: An Alternative Proposal

Abstract

Studies on non-users are often neglected in the area of information. Such research studies face challenges to obtain diagnostics. This article defends the realization of studies comprehending both information users and non-users, approaching different focuses and conceptions. The theoretical frameworks approached contributions and limitations of these concepts. The term “information non-user” can be employed to approach subjects ignored or out of interest in the area of information. Public policies on information, education, and culture seek to convert such non-users into users, as they promote the “socially” valued culture. However, mediating institutions may also acknowledge the culture of non-users and appreciate their informational needs and situations in context. Considering the studies on users and non-users bring benefits for the field and the society, working with a wide, inclusive conception. Yet, such studies may not include other processes, such as information reading and appropriation in certain contexts, or even disregard informational behaviors and practices in everyday life. It is important to reflect on epistemological and theoretical–methodological choices to perform such studies. These decisions reflect, politically and ethically, a worldview from professors, researchers, and professionals in the field of information, which can give voice and a leading role for such, while rendering others silent and invisible.