Students’ Views on Public Transport: Satisfaction and Emission

Abstract

Overall satisfaction is an emotional response to a perceived discrepancy between expectations and perceptions. Overall satisfaction is more of a holistic affective construct after a service delivery experience, while transaction-specific satisfaction refers to attribute-based cognitive evaluation of service encounters. The authors investigated which particular attributes of public transport service drive satisfaction of customers, contributing to public transport becoming more sustainable. The questionnaire used in this research was constructed based on Benchmarking in European Service of Public Transport (BEST). The respondents belonged to the group of younger users of public transport services. Correlation analysis, factor analysis, and regression analysis were used in data processing and interpretation. Results obtained from the research show that young people emphasize the importance of on-line information, comfort, and prices of the public transportation. This paper not only provides insight into expectations of public transport users, but also investigated the potential decrease in CO2 and PM emissions when private vehicles are substituted with the public transport.

A Study of the Satisfaction of the Population of Major Lithuanian Cities With Public Transport Services

“…In order to identify the needs and expectations of public transport users as well as the ways to increase consumer satisfaction, a survey of consumer satisfaction with public transport services in major Lithuanian cities was conducted. Research on consumer satisfaction with public transport services has been also conducted by various of authors, such as (Singh, 1991;Eboli & Mazzulla, 2008;Amponsah & Adams, 2016;Anderson et al, 2013;Dragu et al, 2013;Friman & Fellesson, 2009;Stojic et al, 2020;Hensher et al, 2003). Singh (1991) suggested that there are questions about the structure of satisfaction which are particularly important for services.…”

“…The results of this study showed that for the residents of the major Lithuanian cities who participated in the study adherence to schedules and their convenience, physical safety of passengers in public transport, and adequacy of public transport are among the most important aspects of public transport services. Stojic et al (2020) suggested that transport efficiency operators and public authorities could be increased if they were more responsive to the needs and requirements of existing customers. Local governments and municipal administrations formulate transport tariffs and provisions for certain social categories.…”

Auto-Oriented Communities in Developing Countries: Bus Rapid Transit Implementation Prospects

“…Many researchers employed GLMs to model the level of service for public transportation. Stojic et al ( 14 ) used survey data to model the consumer satisfaction of younger commuters using regression techniques. Only four of the 13 independent variables—general travel information, general onboard comfort, general bus stop condition, and punctuality/price—were discovered to have an effect on overall satisfaction.…”

Improving the management of public transport in Lithuania’s major cities in the context of sustainable mobility and multimodality

“…They are measured by the efficiency of the transport system, which depends on many factors: vehicles used, their sources, intermodality, transport infrastructure, operational and logistical solutions, existing mobility and accessibility options, and future long-term strategies. Combining all these factors into a sustainable, constantly evolving, sustainable and social, economic, and environmental welfare system is understood as transport based on sustainable mobility (Stojic et al, 2020).…”