Students' Satisfaction Towards the Use of E-learning during the Global Pandemic

Kee, Daisy Mui Hung; Fozeli, Aina Dayana; Sani, Norarnitasha Abdullah; Mustafa, Ainin Sofiya; Khalid, Nur Afifah; Chawla, Pooja A.; Ganatra, Varsha

doi:10.32535/apjme.v4i3.1271

Cited by 3 publications

(5 citation statements)

References 22 publications

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“…Continuance intention is an important component of e-learning systems since it impacts whether or not users will use the system in the future [58]. User satisfaction is crucial in molding users' views toward the system and their willingness to utilize it in the future [59]. Users who are satisfied with the e-learning system are more likely to have favorable feelings regarding it, which impacts their willingness to continue using it [60].…”

Section: User Satisfaction and Continuance Intentionmentioning

confidence: 99%

Exploring the Satisfaction and Continuance Intention to Use E-Learning Systems

AL-Hawamleh

2024

Int. j. electr. comput. eng. syst. (Online)

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In view of the global crisis that has increased the use of online learning, it is imperative to comprehend the factors that affect users' perceptions and behaviors when utilizing e-learning systems. In order to examine the impact of quality factors on user satisfaction and continuance intention using e-learning systems, this study integrates the Information Systems Success Model (ISSM) with the Technology Acceptance Model (TAM). The aim of this research is to shed light on the relationships between the e-learning systems' quality, perceived usefulness, perceived ease of use, user satisfaction, and intention to continue using them. This research employed partial least squares structural equation modeling (PLS-SEM) to assess the research model. The analysis was grounded in survey data collected from a randomly selected sample of 372 students at Arab Open University in Saudi Arabia. The study's results confirm that information quality for platforms and courses positively influences perceived usefulness, system quality, and perceived ease of use. Additionally, perceived usefulness and ease of use are significantly linked to user satisfaction, supporting the notion that enhancing information quality contributes to higher user satisfaction and encourages continued engagement. The developers of e-learning systems and educational institutions may use these findings to enhance the design, content, and usability of their platforms.

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Section: User Satisfaction and Continuance Intentionmentioning

confidence: 99%

Exploring the Satisfaction and Continuance Intention to Use E-Learning Systems

AL-Hawamleh

2024

Int. j. electr. comput. eng. syst. (Online)

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“…They can increase student involvement and lead to more satisfying and competent learning results (Kumar & Sharma, 2021). It can be said that convenience flexibility is among one of the factors that affect the satisfaction of university students with E-learning (Kee et al, 2021). To rephrase it, university students have a higher continuance intention toward E-learning if they agree that E-learning brings convenience and flexibility.…”

Section: Convenience Flexibilitymentioning

confidence: 99%

“…The 4-item to assess convenience flexibility (α = 0.553) was adapted from Kee et al (2021). The scale items included "I can attend online classes anytime and anywhere with e-learning" (α = 0.544), "I can access the notes anytime and anywhere with e-learning" (α = 0.668), "I can more easily achieve the course learning objectives with e-learning" (α = 0.715), and "I can interact with my peers and lecturers anytime and anywhere with elearning" (α = 0.689).…”

Section: Convenience Flexibilitymentioning

confidence: 99%

“…The 4-item scale to evaluate students' satisfaction (α = 0.809) with E-learning was adapted from Kee et al (2021). The scale items included "I am satisfied that using elearning for the study is effective" (α = 0.849), "I am satisfied with the online platform used in the e-learning process" (α = 0.807), "I am more satisfied with e-learning compared to face-to-face classes" (α = 0.833), and "I am satisfied with e-learning is useful for gaining knowledge and skills" (α = 0.769).…”

Section: Satisfaction With E-learningmentioning

confidence: 99%

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Post-Pandemic: University Students’ Satisfaction on the Use of E-Learning

Kee,

Liew,

Heng

et al. 2023

APJME

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In 2020, approximately all universities worldwide abruptly closed due to an urgent public health issue to stop the COVID-19 epidemic from spreading. Unfortunately, even though some universities have undergone online teaching techniques before, they are not prepared to learn online fully. This research examines whether students’ attitudes, convenience flexibility, and schools’ support influence the continuance intention toward e-learning and whether satisfaction with e-learning is the mediator of the relationships above. This study was conducted in Malaysia and Indonesia after the COVID-19 epidemic to assess university students’ intent to continue using e-learning platforms. 160 college students in all took part in the research. This study reveals that satisfaction directly influences continuance intention whereas convenience flexibility and school support influence continuance intention when satisfaction came in and plays a role as a mediator. The link between students’ attitudes, convenience flexibility, school support, and continuance intention are mediated by their satisfaction with e-learning. To bolster students' contentment with e-learning, it is suggested for universities to fortify the convenience and flexibility of the system and improve the level of support provided by the institution.

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“…They also state that in the early days of online learning, many students, lecturers, and the higher education community were faced with conditions of high uncertainty. Therefore, the educators need to choose the teaching method that suits the students' styles and latest trends allowing them to have the desire to learn and increase their satisfaction (Kee et al, 2021). The majority of the scholars preferred to learn online using smartphones.…”

Section: Literature Review During the Covid-19 Pandemic Learners' Pre...mentioning

confidence: 99%

Students' Perceptions of Zoom Video Conferencing Platform During the Covid-19 Pandemic: A Case of Malaysian University

Alia

Antasya²,

Aireen³

et al. 2022

APJME

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Since the covid-19 pandemic has been a hazardous situation in the world, the physical class has been forced to shift towards online teaching and learning in universities worldwide. Zoom has been used extensively during the pandemic to facilitate students' learning process. This paper studied students' perceptions of Zoom during the pandemic as a platform for the learning process. A total of 100 local students from Malaysian universities participated in the study. From this analysis, students perceived Zoom as an Open and Distance Learning (ODL) platform during Covid-19. The finding shows that Zoom has its own weakness, such as limited participants and features for the users. Therefore, the method of online learning needs to be improved too. Both the study management and Zoom company could be improved in which the universities could manage limited face-toface classes while the Zoom company could make more participants and longer the discussing time.

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Students' Satisfaction Towards the Use of E-learning during the Global Pandemic

Cited by 3 publications

References 22 publications

Exploring the Satisfaction and Continuance Intention to Use E-Learning Systems

Exploring the Satisfaction and Continuance Intention to Use E-Learning Systems

Post-Pandemic: University Students’ Satisfaction on the Use of E-Learning

Students' Perceptions of Zoom Video Conferencing Platform During the Covid-19 Pandemic: A Case of Malaysian University

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