2018
DOI: 10.1177/0971890718758197
|View full text |Cite
|
Sign up to set email alerts
|

Students as Valuable Customers

Abstract: This article investigates the value of integrating a social media marketing (SMM) platform into customer relationship management (CRM) capabilities for marketing higher education (HE) services in Nigerian public universities. The qualitative research design and specifically multilevel face-to-face focus group (FG) and unsynchronized FG e-mail interviews were chosen for this study. The framework of analysis were undergraduates students in three public universities in Rivers State of Nigeria and three multilevel… Show more

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...
1
1
1

Citation Types

0
2
1

Year Published

2020
2020
2023
2023

Publication Types

Select...
7

Relationship

2
5

Authors

Journals

citations
Cited by 8 publications
(3 citation statements)
references
References 28 publications
0
2
1
Order By: Relevance
“…The coefficient value of 0.060 indicates that if the ability to innovate is 1 unit, then the competitive advantage will increase by 0.060 mediated by marketing performance. The result of this study is not in line with the research conducted by Wali & Andy-Wali, (2018) which explains that when a company wants to increase its competitive advantage, the company must have the innovative ability to design strategies for marketing its products.…”
Section: The Role Of Marketing Ability Through Social Media In Mediat...contrasting
confidence: 65%
“…The coefficient value of 0.060 indicates that if the ability to innovate is 1 unit, then the competitive advantage will increase by 0.060 mediated by marketing performance. The result of this study is not in line with the research conducted by Wali & Andy-Wali, (2018) which explains that when a company wants to increase its competitive advantage, the company must have the innovative ability to design strategies for marketing its products.…”
Section: The Role Of Marketing Ability Through Social Media In Mediat...contrasting
confidence: 65%
“…Thematic and content analysis was used for data analysis with the aid of Nvivo 12 (Braun & Clarke, 2006; Clarke & Braun, 2017; Wali & Andy-Wali, 2018). The thematic analysis process (Braun & Clarke, 2006) first identified the initial themes.…”
Section: Methodsmentioning
confidence: 99%
“…The second capability identified was relationship capability. It is often related to customer relationship management [40,41,42,43,44,45]. The intrinsic function of social media as a forum for users to communicate and interact with one another is more directly influencing brand cultures than traditional higher response rates and stronger customer loyalty [42].…”
Section: Relationship Capabilitymentioning
confidence: 99%