Student perceptions of staff in the Information Commons: a survey at the University of Sheffield

Abstract

Purpose-Technology has transformed teaching and learning environments in tertiary education, introducing new collaborative library spaces and developing the roles and skills of library staff. Academic libraries need continually to reexamine their services to ensure they meet student needs. The current survey aimed to discover how students perceived staff in the Information Commons (IC) and whether their perceptions of staff attitudes and skills influenced their use of library resources. Design/methodology/approach-A questionnaire containing closed and open questions was distributed electronically to undergraduate and postgraduate students at the University of Sheffield, obtaining 250 responses (c1% of the student population). Findings-The results showed that most students were unable to distinguish different groups of staff, were unaware of their departmental librarian and did not recognise the academic role of librarians. However, those who had sought assistance in the IC or attended classes delivered by librarians had positive views of their experiences. Research limitations-The timing and fixed duration of the study limited the size and nature of the sample, the generalizability of the findings and depth of the investigation, but sufficient data were collected to establish patterns of behaviour and identify important factors. Practical implications-Low awareness among students of the expertise of librarians and their capacity to provide academic support indicates a need for more promotion to ensure library resources are properly utilised. Originality/value-The study is thought to be the first of its kind conducted in the UK and the only such survey carried out in an Information Commons setting.

Factors Underlying Technology Adoption in Academic Libraries in Kuwait

“…Al Muomen et al, 2012). This is also consistent with studies in many other countries which have identified such misperceptions among library users about librarians and libraries, and particularly a lack of awareness of librarians' role, duties and skills (Bickley & Corrall, 2011;Fagan, 2003;Gardner & Eng, 2005;Majid & Haidar, 2008). Actually such damaging misconceptions are not unique to librarianship.…”

Envisioning the Academic Library: A Reflection on Roles, Relevancy and Relationships

“…Bickley and Corrall (2011) found that at Sheffield University the continuing failure of students to grasp the academic function of librarians was alarming. The study revealed a continuing failure by students to recognize different staff functions and expertise, resulting in poor usage of the support offered.…”

Evolving and Enduring Patterns Surrounding Student Usage and Perceptions of Academic Library Reference Services

“…23 This brings up the question of identity, as many students are unable to differentiate from among the individuals sitting behind the reference desk. 24 Students may be unaware of librarians' educational backgrounds and status as professionals and may not equate library instruction with teaching. 25 A reduced use of professional librarians' reference services need not be entirely due to negative perceptions of libraries or librarians, or a lack of knowledge about librarians' backgrounds and duties.…”