Student engagement: the role of social influence and locus of control

Grillo, Tito Luciano Hermes; Damacena, Cláudio

doi:10.1504/ijmie.2015.072098

Cited by 8 publications

(7 citation statements)

References 48 publications

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“…(2) Enthusiasm: this dimension can be described as the customer's excitement level and interest towards the organisation's brand or engaged object. Enthusiasm is regarded as a positive affective state that is active and enduring (Grillo and Damacena, 2015;So, King and Sparks, 2014;So, Kind, Sparks and Wang, 2014).…”

Section: Customer Engagementmentioning

confidence: 99%

“…(3) Attention: customers engaged with the company's brand may also focus a lot of attention on the brand or object of engagement. Attention refers to a customer's attentiveness towards the organisation's brand and may occur at a conscious and an unconscious level (Grillo and Damacena, 2015;So, King and Sparks, 2014;So, Kind, Sparks and Wang, 2014).…”

Section: Customer Engagementmentioning

confidence: 99%

“…(5) Interaction: this relates to a customer's participation in both offline and online activities relating to the organisation's brand, and may include the sharing of thoughts, ideas, feelings and experiences. Interaction occurs between two individuals with a common interest in the object of engagement (Grillo and Damacena, 2015;So, King and Sparks, 2014;So, Kind, Sparks and Wang, 2014).…”

Section: Customer Engagementmentioning

confidence: 99%

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Loyalty intentions and selected relationship quality constructs

Petzer

Tonder

2019

IJQRM

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Purpose The purpose of this paper is to assess the mediating effect of customer engagement on the relationships between selected relationship quality and value antecedents (commitment, customer satisfaction, trust and customer value), and the consequence (loyalty intentions) within the short-term insurance industry. Design/methodology/approach A descriptive research design that is quantitative in nature was followed and 491 responses from insurance customers were analysed. Findings Short-term insurers should facilitate customer engagement by implementing strategies that foster customer commitment, ensure customer satisfaction, build trust and create customer value. Facilitating customer engagement may lead to stronger loyalty intentions amongst customers towards the short-term insurer. Research limitations/implications The investigation offers a greater understanding of the relevance and importance of the customer engagement theory and the impact it may have in strengthening the relationships between factors of the relationship marketing domain and customer loyalty. Practical implications From a managerial perspective, it is evident that short-term insurers should facilitate customer engagement carrying out strategies that foster customer commitment, ensure customer satisfaction, build trust and create customer value. Originality/value Building on the work of earlier relationship and quality management scholars, the study provides new insight into the role and relevance of relationship quality and value factors and customer engagement, while simultaneously being assessed for their contribution to customer loyalty.

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Section: Customer Engagementmentioning

confidence: 99%

Section: Customer Engagementmentioning

confidence: 99%

Section: Customer Engagementmentioning

confidence: 99%

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Loyalty intentions and selected relationship quality constructs

Petzer

Tonder

2019

IJQRM

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“…Locus of control and a person's position along a bipolar scale of internalism to externalism has been shown to have effect on many aspects of one's life [21]. Previous research has demonstrated that individuals with strong internal locus of control are more likely to engage in academic pursuits and achieve academic success [22,23]. Speci cally, students with high internal locus of control tend to attribute academic performance to their own controllable factors, so they are more likely to actively participate in learning through subjective initiative to change the unfavorable situation and strive for better results.…”

Section: Internal Locus Of Control As a Mediatormentioning

confidence: 99%

Gratitude and academic engagement: multiple mediating effects of internal locus of control and subjective well-being

Cui

Chen

et al. 2023

Preprint

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This paper examines the relationship between gratitude and academic engagement among Chinese high school students, exploring the mediating effects of internal locus of control and subjective well-being. The students of some high schools in Guangzhou were surveyed using the Gratitude Questionnaire-6, the School Engagement Questionnaire, the Levenson’s IPC Scale, and the General Well-being Schedule, and 708 valid questionnaires were collected. Results showed a significant positive relationship between gratitude and academic engagement; internal locus of control and subjective well-being played a mediating role between gratitude and academic engagement, respectively; internal locus of control and subjective well-being played a chain mediating role between gratitude and academic engagement. These findings suggest that we can promote students' academic engagement not only by cultivating their gratitude, but also by improving their internal locus of control and subjective well-being.

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“…According to Chang and Horng (2010), the visitor himself / herself who craves cognitive knowledge and pleasure is a very important component of the experience, according to Hollebeek et al (2014), the visitor himself / herself can be defined as customer engagement, where the cognitive, emotional, and behavioral activities of individual customers towards goods or services. According to Grillo and Damacena (2015), the visitor himself / herself is described as the level of pleasure and interest of individual customers towards goods or services. Hypothesis 8: The Visitor Himself/Herself has a positive and significant effect on Emotions.…”

Section: The Visitor Himself/herselfmentioning

confidence: 99%

Analysis of Influence of Senses, Interior Design, Signage, Facilities, Atmospherics, Staff, Other Visitor's Behavior, The Visitor Himself / Herself to Customer Loyalty through Emotions and Satisfaction of Watsons Customers in Surabaya

Renata¹,

Ronald²,

Amélia³

2021

IJRP

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The retail industry plays an important role in the business world. In the era of globalization, there will be many changes that will continue to occur. In 2017, the retail industry in Indonesia experienced complaints and tended to decline. One company that has successfully adapted and adjusted its strategy to the circumstances that have occurred is PT. Duta Intidaya Tbk. (DAYA) the manager of the Watsons Indonesia network. Watsons is a leading health and beauty product retailer in Asia which operates 7500 retail stores and 1500 pharmaceutical retail stores in the Asian and European markets, including Indonesia. This study aims to analyze how the influence of Senses, Interior Design, Signage, Facilities, Atmospherics, Staff, Other Visitor's Behavior, and The Visitor Himself / Herself on Customer Loyalty through Emotions. And this study hopes to provide benefits in increasing knowledge in the field of management, especially how much influence Emotions has in increasing Customer Loyalty which will then increase sales from Watsons. Causal research and quantitative methods will be used in this study by processing data in the AMOS version 22.0 application. Data will be collected by distributing questionnaires to 200 respondents with the characteristics of men and women aged 18-60 years, residing in Surabaya, and at least having bought at Watsons offline store 2 times in the last 3 months. In this study the results show that the variables that have a significant positive effect on Emotions are Senses, Interior Design, Signage, Atmospherics, Staff, The Visitor Himself / Herself and those that do not have a significant effect are Facilities and Other Visitor's Behavior. Then Emotions has a significant positive effect on Satisfaction and Satisfaction has a significant positive effect on Customer Loyalty. Has a significant effect on repurchase intention with the coefficient of regulation of 0.661 and C. R value of 9,420.

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Student engagement: the role of social influence and locus of control

Cited by 8 publications

References 48 publications

Loyalty intentions and selected relationship quality constructs

Loyalty intentions and selected relationship quality constructs

Gratitude and academic engagement: multiple mediating effects of internal locus of control and subjective well-being

Analysis of Influence of Senses, Interior Design, Signage, Facilities, Atmospherics, Staff, Other Visitor's Behavior, The Visitor Himself / Herself to Customer Loyalty through Emotions and Satisfaction of Watsons Customers in Surabaya

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