Student e-Learning Experience: A Nexus among e-Learning Quality, Student Engagement and Resulting Satisfaction

Nusairat, Nawras M.; Dalbah, Lames S.; Hammouri, Qais; Al-Gasawneh, Jassim Ahmad; Abed AlHakim Akhuirshaideh, Dana; Alnasser, Tariq Zeyad; Mohamed Anuar, Marhana

doi:10.1109/icbats57792.2023.10111129

Cited by 3 publications

(1 citation statement)

References 51 publications

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“…In an era characterized by rapid technological advancements, dynamic societal changes, and evolving economic landscapes, the realm of education and training has undergone significant transformations [3], [10]. This holds particularly true for executive education and training within government institutions, where the acquisition of cuttingedge knowledge and skills is imperative for effective governance and public service delivery [4], [11]. The United Arab Emirates (UAE), a nation known for its commitment to progress and development, stands at the forefront of embracing innovation in various sectors, including education [5].…”

Section: Introductionmentioning

confidence: 99%

The Future of Executive Education and Training in Government Institutions: A Study on a Group of Government Institutions in the United Arab Emirates

Hammouri,

Ismail,

Abualrejal

2023

ijmst

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This study explores the prospective trajectory of executive education and training in government institutions, focusing on a selection of government entities within the United Arab Emirates. The research delves into the evolving landscape of executive education, taking into account the rapid technological advancements, shifting social dynamics, and global challenges that influence the field. Through a comprehensive analysis of data gathered from the selected group of government institutions, the study examines various aspects of executive education, including the integration of traditional face-to-face and remote training methods. The findings offer insights into the perceptions of stakeholders regarding the significance of innovative methodologies, the impact of the COVID-19 pandemic on educational approaches, and the extent to which collaboration and access to high-quality education play a pivotal role. The research underscores the need for a balanced approach to executive education that addresses both current demands and future trends, positioning government institutions in the United Arab Emirates to effectively navigate the evolving landscape of executive education and training.

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Section: Introductionmentioning

confidence: 99%

The Future of Executive Education and Training in Government Institutions: A Study on a Group of Government Institutions in the United Arab Emirates

Hammouri,

Ismail,

Abualrejal

2023

ijmst

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Integrating online learning into service quality assessment in higher-education its influence on student satisfaction

Bouranta,

Psomas,

Kafetzopoulos

2024

TQM

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PurposeOnline learning gained ground during the pandemic and has continued to be used in the post-Covid era. Items related to online learning should be included in service quality assessment. The purpose of this study is to examine the influence of service quality, which includes the online learning dimension, on student satisfaction in higher-education in a blended learning environment.Design/methodology/approachA total of 452 valid questionnaires were collected from business undergraduate students enrolled in public universities in Greece. A modified version of HEdPERF is used to evaluate service quality. Due to the extensive use of online learning, an additional dimension was added to the HEdPERF scale which focuses on online education, a field that has not yet been widely examined. Structural equation modeling is used to examine the relationships between service quality, and student satisfaction.FindingsThe research findings verify the six-structure scale of the HEdPERF instrument (non-academic aspects, academic aspects, reputation, access and programs issues and online learning), providing satisfactory results in terms of reliability and validity tests. Service quality dimensions such as academic aspects, access, program issues and online learning are the influential dimensions of student satisfaction in a blended learning context.Originality/valueTo the best of the authors’ knowledge, no previous study has expanded traditional service quality instruments to include the dimension of service quality of online learning.

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Brand image, service quality, and customer retention: Basis for improved customer relationship management framework for international students

Chang

2024

IJRSM

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Student e-Learning Experience: A Nexus among e-Learning Quality, Student Engagement and Resulting Satisfaction

Cited by 3 publications

References 51 publications

The Future of Executive Education and Training in Government Institutions: A Study on a Group of Government Institutions in the United Arab Emirates

The Future of Executive Education and Training in Government Institutions: A Study on a Group of Government Institutions in the United Arab Emirates

Integrating online learning into service quality assessment in higher-education its influence on student satisfaction

Brand image, service quality, and customer retention: Basis for improved customer relationship management framework for international students

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