Structured models to assist in justifying investment in knowledge-based systems

Abstract

This paper investigates the issues that should be considered before investing in knowledge-based systems. The desirability of having a knowledge-based system strategy is recognized and the issues associated with such a strategy are identified. Having defined the phases in the life-cycle of a knowledge-based system, models are proposed showing the activities and roles involved in the stages of opportunity identification and business case establishment. These models ensure that all relevant issues are addressed in a structured way. Particular attention is paid to the issues associated with people.